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Android Xfinity Home App not logging in

Posted by
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Member Since: ‎11-03-2015
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Message 1 of 28 (3,505 Views)

Android Xfinity Home App not logging in

I cannot log into my Xfinity Home app on my Android phone on wifi or data. I get "We're having some trouble logging you in." and a blue button to "Try Again". This is really frustrating as I would really like to access my camera remotely and be able to arm the system when away. 

27 REPLIES
Posted by
Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 2 of 28 (3,502 Views)

Re: Android Xfinity Home App not logging in

Hi panderson0887 - 

 

I will private message you.

 

Thanks,

 

Rachel




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Message 3 of 28 (3,453 Views)

Re: Android Xfinity Home App not logging in

Im having same problem on my Android Phone.  Uninstalled, reinstalled app. no chaange

Posted by
Official Employee

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Message 4 of 28 (3,438 Views)

Re: Android Xfinity Home App not logging in

WestRidgePilot

 

We experienced an issue that caused some users to receive errors upon sign in.  We believe this issue to be resolved.  Please try signing in again & let me know if you experience any more errors. 

 

Thanks!

 

Rachel




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Member Since: ‎02-20-2015
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Message 5 of 28 (3,208 Views)

Re: Android Xfinity Home App not logging in

 

panderson0887 wrote:

I cannot log into my Xfinity Home app on my Android phone on wifi or data. I get "We're having some trouble logging you in." and a blue button to "Try Again". This is really frustrating as I would really like to access my camera remotely and be able to arm the system when away. 


I am having this same issue, both using the app and the website. 

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Member Since: ‎12-11-2015
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Message 6 of 28 (3,185 Views)

Re: Android Xfinity Home App not logging in

I'm having the same problem on my android phone. Saying it's having trouble logging me in.
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Message 7 of 28 (3,171 Views)

Re: Android Xfinity Home App not logging in

Same here and it's continuing. Will we be receiving a credit on our bill? This is not okay.
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Message 8 of 28 (3,156 Views)

Re: Android Xfinity Home App not logging in

Same issue here. Will this be fixed anytime soon
Posted by
Official Employee

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Message 9 of 28 (3,128 Views)

Re: Android Xfinity Home App not logging in

nephele4, derishi3, V02 & Kabz - 

 

I apologize for the frustration that this has caused.  We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 
Thanks,
 
Rachel



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Posted by
Edited on
‎02-11-2016 12:08 AM

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Message 10 of 28 (2,807 Views)

Re: Android Xfinity Home App not logging in

[ Edited ]

   I'm still having trouble with the xfinity app not letting me log in. Xfinity is really plagued with buggy apps and websites. I'd like to be able to log in to my xfinity from my phone and tablet.

Posted by
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Message 11 of 28 (2,795 Views)

Re: Android Xfinity Home App not logging in

Hi Ch47474 - 

 

I pulled up your account & do not see active Xfinity Home service.  The Xfinity Home security app is only for active customers of this product.  If you believe this to be in error, please reach out to me directly.

 

Thanks!

 

Rachel




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Message 12 of 28 (2,774 Views)

Re: Android Xfinity Home App not logging in

It's not the home security ap...   I cannot log into my homepage from my phone or tablet. When I try to log in i'm told to sign in with the email that I was provided at the time xfinity home was installed. (43401). I've no trouble logging in on my desktop.

Posted by
Edited on
‎02-15-2016 08:21 AM

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Message 13 of 28 (2,738 Views)

Re: Android Xfinity Home App not logging in

[ Edited ]

.

Posted by
Official Employee

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Message 14 of 28 (2,723 Views)

Re: Android Xfinity Home App not logging in

Hi Ch47474 - 

 

Xfinity Home is a Home Security & Automation service.  The Xfinity Home app is a mobile app that works in conjunction with this service.  You can have Comcast services without having Xfinity Home service.

 

Can you tell me which website you are signing into on your computer? I'm trying to understand what exactly you are trying to sign into?

 

Thanks!

 

Rachel




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Posted by
Edited on
‎03-30-2016 06:43 PM

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Message 15 of 28 (2,411 Views)

Re: Android Xfinity Home App not logging in

[ Edited ]

I have been having this same trouble all this afternoon (Wednesday, March 30, 2016). Unintalled and reinstalled. It worked fine this morning. Good to know I'm not alone but... is anyone else having this problem today? Very frustrating as I like to keep an eye on the house when we are both out of it.

 

Let me be clear: I am trying to remotely access my Xfinity home security camera via my Samsung (Android) phone with the app I downloaded from the Google Play Store.

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Message 16 of 28 (2,397 Views)

Re: Android Xfinity Home App not logging in

I am having the same issues
Posted by
Official Employee

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Message 17 of 28 (2,372 Views)

Re: Android Xfinity Home App not logging in

Hi jessielilley - 

 

I pulled up your account & see the last time you tried signing into the app was last night.  We experienced an issue that would cause sign in issues like you experienced.  We believe it to be fixed at this time -- could you please try signing in now & let me know if you are successful?

 

Thanks!

 

Rachel




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Posted by
Edited on
‎03-31-2016 01:54 PM

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Message 18 of 28 (2,369 Views)

Re: Android Xfinity Home App not logging in

[ Edited ]

Hi Raymond138 -- 

 

We experienced an issue earlier that may have caused the issues you experienced.  I pulled up your account & see successful sign in activity since.  Please let me know if you are still experiencing any issues.

 

Thanks!

 

Rachel




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Posted by
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Message 19 of 28 (2,230 Views)

Re: Android Xfinity Home App not logging in

Can you pls shut my Eco-saver OFF on my thermostats? I've called 10x over the past year to do this, but still keeps coming on which takes over the time setting temp that I set. Pls shut off.
Posted by
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Message 20 of 28 (2,195 Views)

Re: Android Xfinity Home App not logging in

Hi Raymond138 -- 

 

I will private message you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.  

 

Thanks!

 

Rachel

 



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Posted by
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Member Since: ‎11-07-2016
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Message 21 of 28 (1,448 Views)

Re: Android Xfinity Home App not logging in

I cannot log into my Xfinity Home app on my Android phone on wifi or data. I get "We're having some trouble logging you in." and a blue button to "Try Again". This is really frustrating as I would really like to access my camera remotely and be able to arm the system when away.
Posted by
Edited on
‎11-09-2016 11:41 AM

Official Employee

Member Since: ‎03-23-2015
Posts: 1,263
Message 22 of 28 (1,419 Views)

Re: Android Xfinity Home App not logging in

[ Edited ]

Kriswintz -- 

 

I pulled up your account & see an issue that is causing the sign in errors.  I will private message you with more information.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel




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Posted by
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Message 23 of 28 (788 Views)

Re: Android Xfinity Home App not logging in

My app is not working keep saying we are having trouble logging you in and I need to see bout my kids
Posted by
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Member Since: ‎03-23-2015
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Message 24 of 28 (757 Views)

Re: Android Xfinity Home App not logging in

SDouthard -

I pulled up your account & believe I see the source of your error. I will Private Message you with more information. Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

Thanks!

Rachel




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Member Since: ‎03-08-2017
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Message 25 of 28 (290 Views)

Re: Android Xfinity Home App not logging in

I haven't been able to log into the app at all today. Receiving the message as previously mentioned with the blue button.
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Message 26 of 28 (284 Views)

Re: Android Xfinity Home App not logging in

Getting this error this afternoon today as well.

 

Is there an outage we should be aware of?

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Message 27 of 28 (263 Views)

Re: Android Xfinity Home App not logging in

The same is happening with us. We were on the phone with tech support for 6 hours nobody can figure out what was wrong. They are thinking our username is assigned to a different address but that is just an excuse. Then they pull this telling us that their app is down. My neighbors app is working fine. I'm using it on apple iTunes if anyone has figured out what's going on.
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Message 28 of 28 (17 Views)

Re: Android Xfinity Home App not logging in

I'm having the same problem.