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After last update app does not work on my iphone

New Poster

After last update app does not work on my iphone

I updated my IPhone yesterday morning after I disarmed my alarm system. Ever since the update I tap on the app it tries to open then it just shuts down. I removed the app, restarted the phone, downloaded the app again rebooted phone again, still doing the same thing. Have removed three times. 

Official Employee

Re: After last update app does not work on my iphone

Cnichols1019 -- 

 

Thanks for reaching out.  We are already looking into an issue with the XH mobile app & working on a fix.  I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot.  I will reach out when I have more information.

 

Thanks!

 

Rachel


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New Poster

Re: After last update app does not work on my iphone

Thank you got help. There was an update posted this morning I downloaded it and I am now able to get into the home security from my phone. 

Official Employee

Re: After last update app does not work on my iphone

Cnichols1019 --

 

Thanks so much for taking the time to follow up & let us know.  Please don't hesitate to reach out if you need anything in the future.

 

Rachel


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