I updated my IPhone yesterday morning after I disarmed my alarm system. Ever since the update I tap on the app it tries to open then it just shuts down. I removed the app, restarted the phone, downloaded the app again rebooted phone again, still doing the same thing. Have removed three times.
Thanks for reaching out. We are already looking into an issue with the XH mobile app & working on a fix. I've pulled up your account & shared with engineering to confirm that what you are experiencing is related & to troubleshoot. I will reach out when I have more information.
Thank you got help. There was an update posted this morning I downloaded it and I am now able to get into the home security from my phone.
Thanks so much for taking the time to follow up & let us know. Please don't hesitate to reach out if you need anything in the future.