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43401 xfinity home android app sign in error

Regular Visitor

43401 xfinity home android app sign in error

Keeo getting this 43401 error when I sign into xfinity home android app-I have no trouble signing into other xfinity programs
Official Employee

Re: 43401 xfinity home android app sign in error

Hi LarryMcVA - 

 

I've pulled up your account & don't see active Xfinity Home security service.  Are you a current subscriber of this service?

 

Thanks!

 

Rachel


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Regular Visitor

Re: 43401 xfinity home android app sign in error

Just wanted to manage my DVR remotely
Official Employee

Re: 43401 xfinity home android app sign in error

Hi LarryMcVa - 

 

The Xfinity Home app is for subscribers of the Xfinity Home security system.  I believe you should be using the XFINITY TV app.

 

Thanks!

 

Rachel


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New Poster

Re: 43401 xfinity home android app sign in error

I am gettingb this error also but I AM a current xfinity home customer. Can you fix it. I have been an xfinity home customer for some time and up until a few months ago I could login using the application.
New Poster

Re: 43401 xfinity home android app sign in error

 
Official Employee

Re: 43401 xfinity home android app sign in error

Hi antoine9891 - 

 

I pulled up your accout and don't see active Xfinity Home service.  Since you say you are a current customer, I'd like to open a ticket for you so a tech can reach out and work with you directly.  

 

Thanks,

 

Rachel


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New Poster

Re: 43401 xfinity home android app sign in error

Hi I'm trying to login in to my exfinity home app
But its not letting me last time i login in ws yesterday to disarm it. Can u please help me
New Poster

Re: 43401 xfinity home android app sign in error

Just installed the xfinity home app and giving me this login error code. Uninstalled and reinstalled it several times and still won't login me in. I am a new xfinity home subscriber and just activated my devices today.
Official Employee

Re: 43401 xfinity home android app sign in error

Hi antoine9891 - 

 

Our techs have made multiple attempts to reach you.  Please reach out if you are still experiencing this issue.

 

Thanks,

 

Rachel


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Official Employee

Re: 43401 xfinity home android app sign in error

Hi ebrito - 

 

I pulled up your account and do not see active Xfinity Home security service.  Since you were able to use the app the day before you posted, I'd like to investigate further.  I'd like to confirm some account infomation with you via private message.  

 

Thanks, 

 

Rachel


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Official Employee

Re: 43401 xfinity home android app sign in error

Hi duchez1972 - 

 

I pulled up your account and see successful sign ins since posting.  Please reach out to me again if you experience any further issues.

 

Thanks, 

 

Rachel


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New Poster

Re: 43401 xfinity home android app sign in error

I am getting this error also. I can log into everything else xfinity, but not the home app.
Official Employee

Re: 43401 xfinity home android app sign in error

Hi RobertsFamily20 - 

 

I'd like to private message you to confirm the email address you are using to sign in.

 

Thanks,

 

Rachel


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Regular Visitor

Re: 43401 xfinity home android app sign in error

Same problem here, unable to log in on the app. It's been going on for about 3 weeks now, so frustrating to pay for a service that doesn't work! What's the problem Comcast?
Official Employee

Re: 43401 xfinity home android app sign in error

Hi cailyd - 

 

To help troubleshoot, I need additional information.  I will private message you.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.  

 

Thanks,

 

Rachel


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