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43401 error when attempting to sign in

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43401 error when attempting to sign in

SOMEONE PLEASE HELP!!! The same error message keeps showing up every single time I try to sign in explanation point I have verified my username and I have verified my password but it still will not let me sign in! That happens worthless. It never works. If it isn't this error message and the cameras aren't working right it won't log into the cameras. But that's another day and another message right now I want to be able to sign into the app so I can log in and out on my phone and turn the security system on and off
Official Employee

Re: 43401 error when attempting to sign in

Hi Littletcbjenkin - 

 

I've pulled up your account & would like to private message you.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks,

 

Rachel