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13502

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Official Employee

Re: 13502

Hi Bryant7030 - 


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel


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New Poster

Re: 13502

I have the same issue on my iPhone. Please confirm once this has been resolved. Very frustrating. Please fix it asap.

Official Employee

Re: 13502

Hi y1ogs -

 

Thanks for reaching out.  Our engineers have been and continue to actively work on this issue.  When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. 

 

I will provide updates to the pinned message at the top of this thread as they become available.  I apologize for the inconvenience and thank you for your patience.

 

Thanks,

 

Rachel


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am a Comcast Employee.
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