Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,958

members

35

online now

1,938,967

discussions

Top

xfinity app does not show folder selection dropdown menu

New Poster

xfinity app does not show folder selection dropdown menu

With recent update, often when I go into the Connect App, at the top center, it just says "Email" and does not appear to offer the opportunity to change folders.  If I go to the menu option on the left, selected another application module (e.g. "Settings") and then come back to Email, I can once again see the folder I am currently in (e.g. "Inbox") with a drop down arrow to select another mail folder.  Feature (which I do not understand) or bug?

 

Thanks...

 

P.S.  Note that despite uploading 2 screenshots (one showing missing dropdown and one working correctly), I can only see the image with the correctly working screen shot on this forum.

File Jan 13, 8 48 38 AM.jpeg
Xfinity Connect App Folder Select.jpg