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voice2go doest not work on cellular network

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Message 1 of 3
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i have a comcast triple play and my voice 2go appdoes not want me to make any call through cellular network it work on wifi and i am using tmobile apple 7 plus 10.3.1 is ios i see a red dot instead of green and i am getting a error code of 102902 call failure

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Posted by
Official Employee

Message 2 of 3
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Hello monil9754. I can help with Voice2go not working on your mobile phone.

 

Have you tried to completely uninstall and re-install the XFINITY Connect app to retest?

 

Also just to be sure, you stated you are able to make calls when you connect over WiFi - correct?




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Message 3 of 3
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Hi,

    I am facing this exact sample problem. I am on T-Mobile network and I use an iPhone 6. I would like add that other VoIP clients do work on my phone. Whenever I am on mobile network I have the red dot next to my number and When I force to make a call I get a 102902 error back. But the Xfinity connect app works when I am on a WiFi network. This has been happening for the past 2 months. I have complained to xfinity customer service and of no avail. There are atleast 3 tickets with this issue for me. I have tried reinstalling the app numerous times and it never works in LTE. I have tried installing from WiFi and from Mobile network. Every form of trial and error including superstitious stuff were tried. The app simply refuses to work on Mobile network. Pls fix the app and release a new version.

 

Comcast Triple Play Customer

Kartik