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voice2go doest not work on cellular network

Frequent Visitor

voice2go doest not work on cellular network

i have a comcast triple play and my voice 2go appdoes not want me to make any call through cellular network it work on wifi and i am using tmobile apple 7 plus 10.3.1 is ios i see a red dot instead of green and i am getting a error code of 102902 call failure

Official Employee

Re: voice2go doest not work on cellular network

Hello monil9754. I can help with Voice2go not working on your mobile phone.

 

Have you tried to completely uninstall and re-install the XFINITY Connect app to retest?

 

Also just to be sure, you stated you are able to make calls when you connect over WiFi - correct?




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New Poster

Re: voice2go doest not work on cellular network

Hi,

    I am facing this exact sample problem. I am on T-Mobile network and I use an iPhone 6. I would like add that other VoIP clients do work on my phone. Whenever I am on mobile network I have the red dot next to my number and When I force to make a call I get a 102902 error back. But the Xfinity connect app works when I am on a WiFi network. This has been happening for the past 2 months. I have complained to xfinity customer service and of no avail. There are atleast 3 tickets with this issue for me. I have tried reinstalling the app numerous times and it never works in LTE. I have tried installing from WiFi and from Mobile network. Every form of trial and error including superstitious stuff were tried. The app simply refuses to work on Mobile network. Pls fix the app and release a new version.

 

Comcast Triple Play Customer

Kartik

New Poster

Re: voice2go doest not work on cellular network

I too am having issues with voice2go app. This was probably this most excited I have been about comcast for years. I have tried everything to just set it up. First they say you need voice as part of your service for your cell to call and receive text's, as to save money on cell charges. Got that, app doesn't work. Then you need unlimited voice, got that..app doesn't work. I have removed and reinstalled app 3X's, called customer service 4X's, tried it on a tablet, app doesn't work. Now I have all these features I don't need when I could have spent less money and upped my data plan on my cell. Go comcast!
Frequent Visitor

Re: voice2go doest not work on cellular network

Hello,

I am t-mobile customer and cannot make calls using connect app on mobile network. It works on wifi. This is t-mobile network specific problem. It was fixed few months back after 3 months follow up but the fix lasted for 2days.
Worst customer service from xfinity
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Regular Visitor

Re: voice2go doest not work on cellular network

Still does not work.  It has been months.

Regular Visitor

Re: voice2go doest not work on cellular network

Works if I connect to a vpn. Almost seems like comcast is blocking t-mobile data. As soon as I connect to vpn, the dot turns green. Of course WiFi works. 

Frequent Visitor

Re: voice2go doest not work on cellular network

Nope. I just tried connecting to VPN unlimited app and it still does not work. Which von app are you using?
Service Expert
Moved:

Re: voice2go doest not work on cellular network

Your post has been removed to a secure, hidden area for violating Forum Guidelines [circumventing the language filters]. If you are not familiar with the Guidelines you may review them here.

Frequent Visitor

Re: voice2go doest not work on cellular network

Instead of moving frustrated customers forum post , fix issues that your customers face. Dumba**
New Poster

Re: voice2go doest not work on cellular network

Is it Tmobile specific?

Yes, I had it working with ATT. Then I dumped ATT, but Tmobile I dont get app to work. Same red dot issue. I identified the server IP , connection to which is rejected if you are on Tmobile.

I filed a complaint but this time customer agent cknowledged issue is not just with Tmobile but other cellular networks as well. After 3 days he came back with answer 'It will time to fix".

I am wondering if it is an intentional move in the wake of new xfinity cellular service?