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keypad will not stay open during call

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keypad will not stay open during call

When using the connect app on android they keypad will not stay open for more than a brief second while in a call. If i need to input numbers on the keypad for a response prompt the keypad will not open long enough to input more than one number if even that long. The keypad is fine while inputting numbers to make the call but not once the call is made. The same issue regardless if the call is made or received.
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