Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,474

members

1,329

online

29,721

topics

Top

email

New Poster

email

how can i stop a particular sender (not spam!) from always going to spam?

Gold Problem Solver

Re: email

If an employee doesn't take care of this for you here, Comcast Security Assurance might be able to help. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.

 

Without their help, the only thing you can do is turn off spam filtering completely so that everything they deliver is placed in the Inbox.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 1 reply
  • 240 views
  • 0 kudos
  • 2 in conversation