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email app on phone very unreliable

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Email works fine on home computer and on iPad. Have Xfinity app on my phone and it works only intermittently. Often it just spins and spins when I try to open a message, or the screen goes blank altogether. My phone is a Samsung (Sprint), but friends with iPhones and on other networks have told me they have trouble also. When I am out with just my phone, I essentially do not have email.

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Hi lle49. I can assist with the XFINITY Connect app issues. 

 

I just need a little more information: 

 

When the app does not work, are you getting an error message? 

When the app spins and goes blank, is that only in the section trying to view an email?

 

Thank you. 




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Same problem on LG V10 Cell. How to fix? Screen goes black, stops.