Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,858,785

members

616

online

29,798

topics

Top

Xfinity connect, iPhone app and email not loading

Frequent Visitor

Xfinity connect, iPhone app and email not loading

Both iPad and iphone appear to not load properly over the past few months. Weirdly I get the notifications on the iPad with part of the messages, I get the red number indicator on the app but can’t load the actual emails quickly at all. Very frustrating thinking of ditching my Comcast address and going full on gmail . This is at home with WiFi right there, work etc. so it’s not a signal issue. Have tried reloading app no success. Grrr
Official Employee

Re: Xfinity connect, iPhone app and email not loading

 

Hello nickyvt, in most cases emails loading slowly is due to a poor internet connection or the app may not be reading your credentials correctly. Have you tried loading your mail on another device such as a laptop/desktop using a 3rd party email client or directly from the website? Do you have more than one username on your account, and if so do the others load slow or experience similar issues? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity connect, iPhone app and email not loading

I have the same issue that is going on for the last 2 years, since earlier versions of IoS! Observations: when app loads it often says "invalid" credentials"; even more often is says "no network can be detected", all these in a strong Wi-Fi zone, at home or at work!

Most frustrating, when the app runs it can only retrieve emails ONCE, then goes into endless retrieval loop, the wheel is spinning but nothing gets loaded unless I unload the app from memory and start from scratch. Reminicent of a poorly designed app with memory leaks!

Using Outlook for IoS or any other mail client works just fine so it has to be this app.

I wish Xfinity Comcast engineers did a regular software design, quality review and thorough testing before releasing this app into the App Store...  

Official Employee

Re: Xfinity connect, iPhone app and email not loading

 

AXB, the app only retrieves the mail at once due to the app not running in the back ground of your equipment. When you access the app, it will load all mail at that time because the credentials are not being read properly or you could also be signed into the email address in another place which the app will still have problems reading your credentials which will delay delivery of your email. Do you have another username on the account to test this issue with?


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity connect, iPhone app and email not loading

I have the exact same problem, and have written emails to Xfinity for months. Have never gotten a reply, nor is the problem fixed. Nearly every day I have to delete the app and reinstall. It works for a day then goes right back to not loading. What’s going on?

Official Employee

Re: Xfinity connect, iPhone app and email not loading

Hello @rc44. I can assist in troubleshooting these issues you are encountering when using the XFINITY Connect app. Please send me a private message and include a bit more about your mobile device:

 

iPhone version:

IOS version:

XFINITY Connect version:

 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Xfinity connect, iPhone app and email not loading

Thank you. It is the same where ever I go, no matter what speed on the app either on my phone or iPad. It loads fine when I use the main site on a desktop.

i don’t have any other sign in usernames. The app worked fine until a couple of months ago.?

Frequent Visitor

Re: Xfinity connect, iPhone app and email not loading

Yes. Exactly what happens to me. Error messages, not loading on all iOS devices. Oddly enough I get the message notifications with partial messages on my home screen but still when I go to the app it gives me the bloody circle. Sometimes if I close it out and sign in I can load it. Sometimes......

the point of app is convenience..... not so much and I see many others with same issue.

Official Employee

Re: Xfinity connect, iPhone app and email not loading

Hi nickyvt, I can help you get this issue resolved as well. Can you please send me a private message with the following information? 

 

iPhone version:

IOS version:

XFINITY Connect version:

Comcast Username


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: Xfinity connect, iPhone app and email not loading

How do I do that?

Official Employee

Re: Xfinity connect, iPhone app and email not loading

To send a private message, click on my name 'ComcastJoeTru', then click on 'private message me', and send the information in a private message .

 

 

Hi nickyvt, I can help you get this issue resolved as well. Can you please send me a private message with the following information? 

 

iPhone version:

IOS version:

XFINITY Connect version:

Comcast Username


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity connect, iPhone app and email not loading

My email and my wife's email will not load. We are connected to our xfinity wifi, and if I access my linked email through Gmail it works. If I turn off WiFi and use data, it works. It will not load at home or at work. This app is horrible.
Official Employee

Re: Xfinity connect, iPhone app and email not loading

Hello there Lidmanj, there was a known issue. It has now been resolved. Are you having any additional issues with the email? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Xfinity connect, iPhone app and email not loading

I have been having the problem for months - it's very frustrating. If the problem has been resolved, what do I need to do to get it fixed on my own phone? I also get the following message every time I open the app:

Error

We cannot find your text messages. Please check back later. Logging out and back in to the app may resolve the issue. If the problem persists, please contact Customer Care through the Help section of settings  [490]

 

I cannot find the Help section of Settings or Customer Care and my text messages appear to be fine but this error comes up every time. 

Frequent Visitor

Re: Xfinity connect, iPhone app and email not loading

Hi All LOOKING for FIX for iPhone connect app not working

After iOS 11 update back in Nov 2017 the connect app has been wonky all over the place- WiFi, data connection, not loading emails, not sending email then dropping in Draft folder to only send as a Plain Text- YIKES!
Since Apple release the iOS 11.2.5 update - no problems so far!!! Update your iPad, iPhone.
I did not even have to delete and reinstall the Xfinity Connect app. Hope it continues to work!! So far so good!!
Tags (4)
New Poster

Re: Xfinity connect, iPhone app and email not loading

The web app and iphone app are just awful since the major upgrade occurred. Email is slow to load in both places, and sync is not working between apps. In other words, if I delete emails on my phone they are still there when I view in the web app. This has been the case for a couple months now...I keep waiting for a fix, but all I get are announcements about the release and how great it's supposed to be. As it stands right now, the apps are virtually unusable.

New Poster

Re: Xfinity connect, iPhone app and email not loading

Please help me. My email on iPhone 7 will not load since 4;05 pm today. Can you assist please?
Frequent Visitor

Re: Xfinity connect, iPhone app and email not loading

I added my Comcast account to my iPhone. It downloaded (synced) some of my Comcast.com emails, but not all. How do I get all my emails to appear on the iPhone? No problem on my laptop.
Frequent Visitor

Re: Xfinity connect, iPhone app and email not loading

I agree and have a similar problem.
Frequent Visitor

Re: Xfinity connect, iPhone app and email not loading

I'm having save problem and it's been going on for months now. Comcast blamed it on the Apple upgrades but they have not fixed it. Have to turn the iPhone and iPad off and on to get the messages to load. Otherwise it just spins and does not update.  Very frustrating. 

Admin1

Re: Xfinity connect, iPhone app and email not loading

Hi jrschaska -- I can help with this App issue. I received your PM with this same request. I have responded back asking for some verification information. Please provide that information and I'll be able to open a support ticket for this issue. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 20 replies
  • 2843 views
  • 0 kudos
  • 14 in conversation