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Xfinity connect app stopped working on iPhone and iPad

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Member Since: ‎11-17-2015
Posts: 4
Message 1 of 5 (654 Views)

Xfinity connect app stopped working on iPhone and iPad

I can. O longer access my email from my iPhone nor my iPad using the connect app. Is anyone else having this problem? I get an error message, and also updated my IOS two days ago 

 

4 REPLIES
Posted by
Contributor

Member Since: ‎03-26-2007
Posts: 69
Message 2 of 5 (650 Views)

Re: Xfinity connect app stopped working on iPhone and iPad

Had same problem on Android. Signing in and out of all Xfinity apps and on computer and reinstalling app helps intermittently. But sometimes need to log out and in again repeatedly to get app to work.
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Member Since: ‎01-03-2007
Posts: 2
Message 3 of 5 (604 Views)

Re: Xfinity connect app stopped working on iPhone and iPad

Yes, I'm having the same problem.  Are you on the IOS beta program?  My Xfinity Connect quit on both my iPad and iPhone after upgrading to the latest IOS 10.3 (beta1 I believe)

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Member Since: ‎08-27-2016
Posts: 1
Message 4 of 5 (412 Views)

Re: Xfinity connect app stopped working on iPhone and iPad

Same here for connect app on all my IOS devices. Been like this for 6 weeks. I'll wager that if you call customer service in pakistan they'll offer to restart your modem remotely. That seems to be the # 1 Xfinity customer service response
Posted by
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Member Since: ‎02-20-2017
Posts: 1
Message 5 of 5 (388 Views)

Re: Xfinity connect app stopped working on iPhone and iPad

I have the same problem with phone and tablet, iOS 10.3 update worked until last week. Now can't access email.