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My xfinity connect app, email in particular, has been problematic for the past several weeks. I have an iphone 6S, running IOS 11.2.2, issue started previously with ios 11 installation. My wife's iphone was working fine, but on installation of IOS 11.2.1 started having the same intermittent issues.
The connect app will work fine for a while, then stop working and only work properly again if I turning my phone off then back on. When it isn't working, I get a notification (I wasn't getting notifications for a while, but that seems to be resolved), but messages do not load, only headers. Sometimes I get an error message "No network could be detected...102002".
1) Uninstalled/Reinstalled the connect app multiple times
2) Reinstalled my iphone operating system
3) Reset network settings (multiple times)
Again, it is intermittent, though hasn't worked for more than a few hours at a time for a very long time.
What's going on? Any suggestions.
I too have been having this for the last few weeks. Usually I hit OK twice and the mail starts flowing without any further errors. As long as I keep the Xfinity app in the background I receive no more errors. But when I fully close it, the error will probably return. It is intermittent. Irritating it is!
If you are still experiencing issues with emails on the Connect app, please reach out in a private message verifying your account info, as this is an issue that needs to be investigated by our advanced techs.
To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify the following information:
Your first and last name
Account number or Phone number on the account
The full street address including unit number city state and zip code
Thanks for reaching out. That's correct. Because this is still being investigated, the only thing we can do on our end is create a ticket detailing your experience so we can get this information to the team working on the resolution. We apologize for the inconvenience and hope to have this fixed soon. We appreciate everyone's patience.
I wanted to reach out and let everyone know that this is a known issue that our engineers and Apple is aware of. We are actively working to get this resolved in the next update that should be released soon, however, we do not have an ETA. We appreciate everyone's patience.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.