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Xfinity Connect app

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Xfinity Connect app

The worst app on the internet computer and phone mine hasn’t worked in 7 months but be late with one of thier payments they’ll shut you off
Accepted Solution

Re: Xfinity Connect app

Hi burrito -- I can help with your Connect App issue. Can you provide further details about what's going on with it please?

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Admin1

Re: Xfinity Connect app

Hi burrito -- I can help with your Connect App issue. Can you provide further details about what's going on with it please?


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Contributor

Re: Xfinity Connect app

You guys are full of it what you gonna tell me to reinstall for the 500 th time . I shouldn’t have to do anything I pay you make it work. Your a Comcast employee then I don’t hold any faith in you . You fix it why should I have to do anything I pay your company $257.00 a month. I’m done listening to you especially since one of your employees hung up on me. I’m starting to look at prices elsewhere and I bewith Comcast since 1986. You can help me . Why should I even have to do anything it should work . You fix it
Admin1

Re: Xfinity Connect app

burrito -- We can't fix it if we don't know what's wrong with it. We need to know specifically what's happening in order to know what's not working about it. If you're willing to share these details then I can provide further support that doesn't involve reinstalling it. 

 


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Contributor

Re: Xfinity Connect app

It don’t connect
Admin1

Re: Xfinity Connect app

burrito -- Do you receive an error message when trying to connect? Are you connecting via WiFi, Mobile Network, or both? 


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New Poster

Re: Xfinity Connect app

I feel your pain.  I've had comcast for years and I've never seen such inefficency.  I've been told a half dozen different things to do and none of them work.  I've explained my situation but it's like talking in the wind.  I have also been given some nebulous explanation that I've fallen through the cracks when a new "platform" was instituted and that they would "migrate" me over to the new platform.  That was 3 days ago and still no word.  I am also looking for a new internet provider.  I wish you good fortune.

Official Employee

Re: Xfinity Connect app

Hi, ManuelJ - Could you please provide more details about your issue with XFINITY Connect app? If our team won't be able to fix it, we can reach out to our Advanced Tech Support team to get help. 


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New Poster

Re: Xfinity Connect app

I have issues with it every single day and sometimes multiple times a day. The only thing I can do is restart my phone. Every time I go to the app I get “no connection detected” The error code is 102002 or something like that.
Official Employee

Re: Xfinity Connect app

Hey LGS3, 

 

I can investigate the error you are receiving. Could you please shoot me a private message so I can gather some additional information? 

 

To send a private message click on my name "ComcastChe", then click private message me. In the body of this message please verify your first and last name, and the full account number or phone number associated with your services. 


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Frequent Visitor

Re: Xfinity Connect app

I sent about 6 inquiries about this over the last 6 months. NOT A ONE EVER ANSWERED OR ACKNOWLEDGED.
Why do you even have this customer service FORUM?
Official Employee

Re: Xfinity Connect app

Hey Bouncerss, 

 

Sorry that we were not able to help you before. If you would like us to assist you, I'd be more than happy to do so. If this is something that needs to be further investigated by our Advanced Tech's, I can get this process started for you as well. 

 

Feel free to reach out in a private message if so. 


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Admin1

Re: Xfinity Connect app

LGS3 -- The error you're seeing is part of an ongoing national issue we're having with the app. Our engineering team is in the process of resolving this issue. We do not have an ETA at this time though. We appreciate your patience while we work to have this resolved. 


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Official Employee

Re: Xfinity Connect app

UPDATE:

 

There is a national issue we are currently investigating. Our engineering team is aware and in the process of fixing this. Unfortunately, we do not have an ETA. Thank you for your patience while we work to get this resolved. 


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