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Xfinity Connect App

New Poster

Xfinity Connect App

I am receiving error code 102099 on my xfinity Connect App keeping me from receiving new email and voicemails. I have rebooted IPad Pro and I have uninstalled and reinstalled app with no luck. Any ideas?  This just appeared a few days ago 

 

thank you. 

New Poster

Re: Xfinity Connect App

I forgot a pic of error message. 

Official Employee

Re: Xfinity Connect App

Hello @teh1120. I can assist in troubleshooting this XFINITY Connect app error. Please try to sign out of the app, then restart your mobile device, and sign back in and retest. Please advise if this corrects the error. 




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New Poster

Re: Xfinity Connect App

I did as you suggested, it provided a temporary fix. I continue to randomly get the error message- each time I follow your instructions to correct— however, it is very annoying. I am about ready to just delete the Connect app and be done with it.  

New Poster

Re: Xfinity Connect App

I too am having the same error code 102099. I have logged out, restarted, uninstalled and reinstalled with no luck. Please advise fix, this is very annoying!!!!!!
EC646C62-FC79-458B-B16E-CE9D6681D96B.png
New Poster

Re: Xfinity Connect App

I updated iOS today, and can't get reconnected to xfinity connect app.  Help!

Frequent Visitor

Re: Xfinity Connect App

I have same problem. Same problem on husband phone and my iPad. But it’s been going on for at least a week now.
New Poster

Re: Xfinity Connect App

I solved my problem by deleting the app., turning off the phone, rebooting, and reinstalling the app. Hope this works for you.