Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,918

members

627

online

36,287

topics

Top

XFi

New Poster

XFi

The xFi app won't load. All I get is a white screen. This just started 01/10/18. I've restarted gateway, uninstalled and reinstalled the app, but it's clearly broken and junk.
Official Employee

Re: XFi

Hi McGinty7. Sorry you're experiencing trouble with our xFi app. I can help troubleshoot the white screen. We may need to get an Advanced Repair ticket opened to get this fixed. To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: XFi

I can't PM you for some reason. Still white screen.
Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 307 views
  • 0 kudos
  • 2 in conversation