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Wrong name in the "From" field

Regular Visitor

Wrong name in the "From" field

When I send someone an email from the Xfinity Connect mobile app on my phone, the wrong name is displayed in the "From" field when they receive the email. It shows the long version of my first name, and no last name. If I use the webmail version on my desktop, it works properly, but not on the mobile version. I cannot find a setting on the mobile app to change how my name is displayed (similar to the "Your name in emails will be" on the desktop version). I have spoken to multiple people from Support, and no one can help me. Help, please!

Regular Visitor

Re: Wrong name in the "From" field

I am having the same issue.  What is the solution?

New Poster

Re: Wrong name in the "From" field

I am having the same problem.  It is ONLY when I use the Xfinity Connect app to send an email.  HELP!

New Poster

Re: Wrong name in the "From" field

Have you found a solution to this yet?  I have the same situation and tried support also  They tried to tell me there was an edit next to email in the app, but there certainly is not in the version I downloaded recently.

New Poster

Re: Wrong name in the "From" field

I have a Samsung Note 5 and am using Xfinity Connect version 6.6.1 released on 7/17/17. I have the same problem of incorrect name displayed when sending email out to others. This problem is only associated with the app. The desktop web browser version of Xfinity Connect does not have the same problem. 

 

From my testing, it seems that once you use the mobile app to access your Xfinity Voice mail, then your outgoing email's display name will be "stuck" with the first name of your Xfinity billing account owner name. This name was created when you first used Xfinity service and cannot be updated or changed by you. Reinstalling the app or clearing the cache did not resolve the problem.

 

The only work around I found was to use my phone's Google Chrome browser to access Xfinity Connect email. This is not ideal, but is workable.

 

Hopefully Xfinity Connect App development team support is reading this and can work on a fix.

 

 

New Poster

Re: Wrong name in the "From" field

Until recently I had been using the email server app that came on my Samsung Galaxy phone and tablet. They stopped working suddenly. My phone app still works if I don't have wi-fi on. For the tablet this isn't an option. Comcast had me test a few things and then agreed that somthing had changed and it could have been them but oh well. They suggested I use their Xfinity Connect app.  I think I will look for another email app.

New Poster

Re: Wrong name in the "From" field

I have this same problem - when using the mobile app, the "from" name is my husband's name. I presume because the account is in his name? However on my computer, messages from me are from my name - which is correct. I've done all the edits on my computer, but can't figure out why when I send email from the mobile app the name is incorrect. Any help Xfinity?

New Poster

Re: Wrong name in the "From" field

This is the exact problem I am having.  When I send email from my desktop, the From line is correct.  When I send email from my phone, it says it's from my husbland's first name, which is how the account was labelled originally, but we changed it a very long time ago.  I hesitate to send some emails from my phone because some people don't recognize that it's from me. When I called Comcast support to ask for help, the person was worse than useless.  

New Poster

Re: Wrong name in the "From" field

same!! i thought i was going nuts! not very professional if i am responding to an email regarding a job interview (i have to use my phone during the day for this, not my work computer, obviously) with an email that shows someone else's name!!

seriously Comcast. fix this.
Regular Visitor

Re: Wrong name in the "From" field

I have the same problem, too.  So I guess there is no answer to this problem?

New Poster

Re: Wrong name in the "From" field

Count me in with the same issue.  Have spent hours on the chat with comcast and have had no success.  Can;t believe this can be so difficult to solve. 

Contributor

Re: Wrong name in the "From" field

I have a similar issue with the Comcast Connect app on my iPad.  Instead of the wrong name, recipients of emails see only a blank line.  Also I have to repeatedly restart my iPad in order to download Email.  Comcast techs finally admitted that there is an issue with the app but have no timetable to fix it.

New Poster

Re: Wrong name in the "From" field

Same here.  Glad it's not just me.

Frequent Visitor

Re: Wrong name in the "From" field

It is a known issue inside Comcast.  I've been posting on a few threads about it.  Here is one where an official comcast employee replied:

 

http://forums.xfinity.com/t5/Xfinity-Connect-App/Wrong-name-in-email-on-mobile-app/m-p/2997006#M1189

 

It is driving me crazy that we have to pull teeth to get info and updates on something that is a known issue like this.  Comcast should  be ashamed.

New Poster

Re: Wrong name in the "From" field

On my phone I'm using an email server app called Blue now. And frankly it's much better than the Xfinity mail app. Easy to use, great features, and I can look at multiple email accounts there. Check it out.
New Poster

Re: Wrong name in the "From" field

Great solution!  Blue Mail - Email has solved the problem.  Love how it handles multiple e-mail accounts also.