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Wrong name in email on mobile app

New Poster

Wrong name in email on mobile app

When I send an email it show my husbands name and not mine this started about a month or so ago.  I want my name people think my emails are from my husband.  How do I change this on the mobile app.

Problem Solver

Re: Wrong name in email on mobile app


19de54 wrote:

When I send an email it show my husbands name and not mine this started about a month or so ago.  I want my name people think my emails are from my husband.  How do I change this on the mobile app.


Which mobile app?

New Poster

Re: Wrong name in email on mobile app

xfinity connect

Problem Solver

Re: Wrong name in email on mobile app


19de54 wrote:

xfinity connect


Who's account did you login with?

Frequent Visitor

Re: Wrong name in email on mobile app

I am having the same problem.  It started on the day that Comcast migrated me over to their updated email service (i.e. the day that the new web portal became available to me).  Suddenly, my FROM name on the mobile connect app defaulted to the account holder's first name (my mom) and there is no option to change it within the mobile app.  The web portal has a spot to change the FROM name, but any changes made within th web portal don't reflect in the mobile app.  No matter what I change it to in the web portal, the mobile app still displays my mom's name as the FROM name.  Very frustrating.....

 

I found on another thread that this is a known issue, but no fix date yet.  I wish Comcast would actually COMMUNICATE this stuff so we knew!

 

Adam

Frequent Visitor

Re: Wrong name in email on mobile app

This just happened to me too! It chose my first name only and that's not what I want. I am still good via webmail but I can't find it in the mobile app either. Why does Comcast do this?! This is one small example of why people hate Comcast!!!!! Please post a fix if you know of one - this has only happened in the last few days or even sooner. Today is 10Oct17 and I just noticed it today.

New Poster

Re: Wrong name in email on mobile app

Mine

New Poster

Re: Wrong name in email on mobile app

NO IT IS NOT SOLVED I JUST HIT THE WRONG BUTTON I WISH XFINITY WOULD TAKE CARE OF THIS.

New Poster

Re: Wrong name in email on mobile app

I have the same problem. About 6 weeks ago it started. When I send an email using the Xfinity Connect mobile app, my wife's name, who is account holder, appears in the from field of the email recipient. I spent over 3 hours of my time talking to at least 5 different people to try and resolve it. I finally got hold of a senior analyst and got him to finally admit they made a change to their app version and this is a known issue (to them). There is no eta for resolution. The only way to fix it is to go into the Xfinity local office and change the account holder's name from my wife to mine. I am so frustrated that is what I am going to do. My wife does not use Comcast email so won't be an issue for her.
Frequent Visitor

Re: Wrong name in email on mobile app

I wonder if it would help to deinstall the app on my phone and reinstall it so it offers me the chance to set it? Webmail is not affected, just my phone. I will never understand why Comcast does this stuff - what are they thinking?! I want to make this type decision myself!!!!!!!

Contributor

Re: Wrong name in email on mobile app

This is posted in the wrong forum. This forum is for Xfinity Mobile cell phone service. There's a separate forum for the Xfinity Connect app. http://forums.xfinity.com/t5/Xfinity-Connect-App/bd-p/XCA

Can someone move this thread to the correct forum?
Frequent Visitor

Re: Wrong name in email on mobile app

I reloaded the app and it did not help. Comcast, PLEASE fix this.

Highlighted
Official Employee

Re: Wrong name in email on mobile app

Hello all,

 

This is a known issue and we are currently working on the resolution.  I don't have any ETA yet but as soon as I get an update - I will post it here. 

 

Thank you!




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Frequent Visitor

Re: Wrong name in email on mobile app

Thank you. It's really annoying. I find that if I use webmail on my Android phone, it works as I expect. It's only the app.

Official Employee

Re: Wrong name in email on mobile app

@JCBeaches - My apologies for the inconvenience. You are correct, the issue with incorrect email display name is only related to XFINITY Connect app. 




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Frequent Visitor

Re: Wrong name in email on mobile app

Right, I knew that! That is why I posted this comment. What is the fix? You didn't address that and it would be great to know an answer.

Official Employee

Re: Wrong name in email on mobile app

@JCBeaches - There is no fix at this point. We are waiting for the response from our engineering team. The workaround is to send emails from a web browser on your smartphone or PC. 




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Frequent Visitor

Re: Wrong name in email on mobile app


@ComcastElla -- Any new updates yet from engineering?

 

Thanks,

Adam

Frequent Visitor

Re: Wrong name in email on mobile app

Thank you.

New Poster

Re: Wrong name in email on mobile app

I’ve called customer service about this at least 6 times since early Summer. They say it can’t be fixed at the moment (so annoying!). Worse is that since our Comcast acct is in my husband’s name, my emails look like they are coming from ROBERT.
New Poster

Re: Wrong name in email on mobile app

Same problem with my account.  jSeems Comcast either doesn't read this blog or they are not interested in fixing the problem.  Maybe they are too inept.

Frequent Visitor

Re: Wrong name in email on mobile app

I'm starting to think it is ineptness....  I hate how we all have to pry and pry to get info on what is a known issue inside Comcast.  Why can't they publish this publicly?  Or send an email blast to the affected people letting them know it is being worked on.....

Contributor

Re: Wrong name in email on mobile app

According to this posted on 11/9 the new update should fix this issue, and also allow for external accounts to be checked under one roof again. I'm not sure if it's been rolled out yet, I still see the old version on google playstore.

 

http://forums.xfinity.com/t5/Email-Web-Browsing/XFINITY-Connect-Webmail-Release-Notes/m-p/2996603#M1...

 

Fixed:

  • Account Name in Settings -> Accounts is editable.

New:

  • External Accounts – External accounts can now be added so that you can check all your email in one place.
Regular Visitor

Re: Wrong name in email on mobile app

I'm not seeing it either.  Can someone reply to this post when the new version is available.  It's a very annoying issue.

Thanks,

Cindy

New Poster

Re: Wrong name in email on mobile app

This issue is well over a month old.  I just uninstalled the xfinity connect app & reinstalled. Nothing has changed - other's still see my husband's first name instead of mine when they get an e-mail from me. When will this issue be resolved??!!

Frequent Visitor

Re: Wrong name in email on mobile app

I think the update that cggo linked to above is for the web email client and not the Mobile Connect app. Those version numbers and screenshots don't correspond to the Mobile Connect app. I'm subscribed to a few threads for this issue and haven't seen a Comcast tech mention any date for resolution yet.
New Poster

Re: Wrong name in email on mobile app

Comcast - this issue is becoming more and more annoying. If I send an email from the Xfinity Connect app on my android phone I EXPECT that both my first and last name will be shown to the recipient, not just my first name. That might be fine for email sent to friends, but for anything that's professional, the current behavior is unacceptable. 

 

Please respond to those in this thread who have complained about this issue for some time with a date for a fix. This certainly can't be that difficult to do.

 

Regards,

-Dom Carr