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When I Get a Call at Home, My Cell Phone Also Rings!

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Regular Contributor

When I Get a Call at Home, My Cell Phone Also Rings!

I have the Xfinity Connect app (v6.3.1) on my Android phone.

 

When I get a call at home, my cell phone also rings. I did not ask for this to happen, and I can find no way to prevent it. This only started happening after I installed the Xfinity Connect app.

 

I did not setup Call Forwarding, neither in the Xfinity Connect app nor in my Xfinity account.

 

Is there any way I can get my cell phone to stop ringing when I get a call at home, aside from uninstalling the Xfinity Connect app?

 

EDIT: It happened twice more since I originally posted. I have uninstalled the Xfinity Connect app, for now at least and possibly permanently. Also, I did not install Voice2Go.

 

Accepted Solution

[SOLVED] Re: When I Get a Call at Home, My Cell Phone Also Rings!

In my first post I said I had Android.

 

Here's how I solved my problem:

 

On a hunch, I re-installed Xfinity Connect and of course once again my cell phone rang whenever my home phone rang. This time I accepted Voice 2 Go and I discovered that it was setup by default to ring my cell phone whenever my home phone rang. Once I accepted Voice 2 Go (which really means accepting the terms and conditions) I was able to see the screen that you published, and I was able to set XFINITY Connect Mobile App to Off. After that the unwanted ringing stopped.

 

I could say some unkind things about Comcast and arrogance, but I think my point has been made.

View answer in context
Official Employee

Re: When I Get a Call at Home, My Cell Phone Also Rings!


Bulldog99 wrote:

I have the Xfinity Connect app (v6.3.1) on my Android phone.

 

When I get a call at home, my cell phone also rings. I did not ask for this to happen, and I can find no way to prevent it. This only started happening after I installed the Xfinity Connect app.

 

I did not setup Call Forwarding, neither in the Xfinity Connect app nor in my Xfinity account.

 

Is there any way I can get my cell phone to stop ringing when I get a call at home, aside from uninstalling the Xfinity Connect app?

 

EDIT: It happened twice more since I originally posted. I have uninstalled the Xfinity Connect app, for now at least and possibly permanently.

 


Go to Settings in the App. Go to call Preferences, go to Call Forwarding, go to Xfininty Connect Mobile app, swipe your home number to the left to turn it off


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Regular Contributor

Re: When I Get a Call at Home, My Cell Phone Also Rings!

App Settings > Call Preferences > Call Forwarding > there is no entry called Xfinity Connect Mobile app.

 

After choosing Call Forwarding, the next screen I see looks like this:


 

ADVANCED CALL FORWARDING

(SIMULTANEOUS RING)

Home

On  

 

202-813-1600   <==== That's the number for NOMOROBO

On

 

Add a Number

 

SELECTIVE CALL FORWARDING

 

Selective Call Forwarding

Disabled

 

 

 


If I tap on Home (under SIMULTANEOUS RING), the next screen I see looks like this:

 


617-xxx-xxxx   <====== My home phone number

 

Number of rings before voicemail

5 rings


 

Swiping on my home phone number has no result, whether I swipe left or right

Official Employee

Re: When I Get a Call at Home, My Cell Phone Also Rings!

This what I see on mine.

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image.jpeg
Regular Contributor

Re: When I Get a Call at Home, My Cell Phone Also Rings!

Any idea why we have completely different screens for the same app?

Official Employee

Re: When I Get a Call at Home, My Cell Phone Also Rings!


Bulldog99 wrote:

Any idea why we have completely different screens for the same app?


Apple vs. Android? 


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Regular Contributor

[SOLVED] Re: When I Get a Call at Home, My Cell Phone Also Rings!

In my first post I said I had Android.

 

Here's how I solved my problem:

 

On a hunch, I re-installed Xfinity Connect and of course once again my cell phone rang whenever my home phone rang. This time I accepted Voice 2 Go and I discovered that it was setup by default to ring my cell phone whenever my home phone rang. Once I accepted Voice 2 Go (which really means accepting the terms and conditions) I was able to see the screen that you published, and I was able to set XFINITY Connect Mobile App to Off. After that the unwanted ringing stopped.

 

I could say some unkind things about Comcast and arrogance, but I think my point has been made.

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