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Voice2go unavailable

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Frequent Visitor

Voice2go unavailable

Is it truly unavailable or is it just not working on my new number? The message in the connect app is “text messaging from xfinity is unavailable at this time. Please check back later.”

Accepted Solution

Re: Voice2go unavailable

CoPowers wrote: I’m using an iPhone 6 but my issue was resolved by advanced support last Saturday.

 

I am glad that we were able to get this resolved with our advanced support team, have a great day. 

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Official Employee

Re: Voice2go unavailable

Hi CoPowers, I can assist you with getting your Voice2Go feature working. Have you tired logging out of the app and then logging back in? Have you tried using the feature on another device? 





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Frequent Visitor

Re: Voice2go unavailable

Yes. I have done both of those things. I reinstalled the app as well. The phone dialer works but not texting. 
Frequent Visitor

Re: Voice2go unavailable

Also I haven’t tried to use it since I moved and got a new number. 

Official Employee

Re: Voice2go unavailable

Your username may be tied to your old account and phone number, which is why the feature isn't working. Can you please send me a private message with your full name, street address, phone number and account number by clicking on my name (ComcastAmir) and then "private message me" so that I can look into this for you? 





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I am an Offical Comcast Employee.
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Please post so people with similar questions may benefit.
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Official Employee

Re: Voice2go unavailable

CoPowers wrote: I’m using an iPhone 6 but my issue was resolved by advanced support last Saturday.

 

I am glad that we were able to get this resolved with our advanced support team, have a great day. 





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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark a Best Answer!solution Icon