I have had an ongoing issue for several years. When texting was originally set up, it worked great. Once I had my service changed (to add home security), it stopped working. Calling service numbers, going in to the store, having a tech at my house, uninstalling the app, reinstalling the app, cycling the modem, doing everything I was told by everyone I spoke with would not fix the issue.
Here's what DID FIX IT for a BRIEF AMOUNT OF TIME... on this forum, one of the CSRs was able to find some random flag setting that I don't have access to see that had to be fixed (with escalation of the issue, because the employee didn't have proper access either). It worked for, I think a few months. Then it stopped, and has been non-functional for the past few years.
Normally, I wouldn't care, but I get people and businesses that only have my home number, and text it... and I never receive anything. I've missed critical information as a result. Plus, this is part of a PAID SERVICE that has been missing for LITERALLY YEARS.
Please look in to this. RIght now, the app displays a message directing me to go online and set up voice2go. If I go online, there is no option for my primary home number. This was exactly what happened each time it has failed...