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Have an iPhone 5 running 11.0.3
my Xfinity app has not given me any notifications that I have received an email after the past 2 updates.
All notifications are "on" in the settings section and have done several restarts.
Any help is appreciated.
Solved! Go to solution
Hi, gpiphoto - Are you referring to XFINITY Connect app? Have you checked app setting and iPhone settings under Notifications?
Yes, it is the Xfinity app and yes, I have confirmed all notification settings on the app and notification settings on the phone are on.
And I restarted the phone after confirming settings.
@gpiphoto - I moved your post to XFINITY Connect app section. What kind of alert style do you have for this app? Banners or alerts? How does it set up in Notification Preferences in the app? If you could pose or send me directly screenshots from your iPhone settings menu (Control center) and from your app - it could help a lot.
Thank you so much, gpiphoto. Can I also get a screenshot from the app itself? My apologies for making it so complicated but we may need to get it escalated further and screenshots will help a lot.
@gpiphoto - Had to remove your last screenshot since it had your email address listed. But I saved a screenshot on my PC. Let me clarify, you are not getting pop-up notifications and also no notifications in the app itself (Red circle with number inside on email icon)?
@gpiphoto - I will investigate this issue and if I won't be able to find any answers - I will escalate it further. I will follow up with you tomorrow with my findings.
@gpiphoto - We released an update for XFINITY Connect app today. Please update the app and let me know if you still experience an issue.
@gpiphoto - No worries, take your time. Thank you!
@gpiphoto - What setup do you have under Notification Preferences in XFINITY Connect App? I personally updated my iPhone to the latest iOS 11.0.3, sent myself a test and received a notification on my home screen.
@gpiphoto - Could you please go to Setting in XFINITY Connect app -> Notification Preferences and tell me what do you have there? Thank you in advance
No worries at all! I'm glad to hear the issue is resolved. Notification preferences are a little tricky, so please don't feel bad about it. Feel free to reach me if you get any questions in the future.
Our hearts go out to those impacted by Storm Riley this past Friday and those who may be impacted this week by Storm Quinn in the Northeast Division.
To help residents and emergency personnel stay connected during this time, Comcast is opening up Xfinity WiFi outdoor and SMB hotspots in these communities to anyone who needs them, including non-Xfinity Internet subscribers.
This will be starting at 4:00 PM ET on Monday, March 5, 2018, through Friday, March 16, 2018.
For more about these open Xfinity Hotspots see here.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.