Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








Not receiving incoming calls notifications

New Poster

Not receiving incoming calls notifications

When I have the incoming calls notification turned on, I only receive the notifications if I have the email notifications turned on. If the email notifications are turned off, I no longer receive the incoming called notifications on my phone. Am I doing something wrong?
Problem Solver

Re: Not receiving incoming calls notifications

I don't believe you are doing anything wrong.  I am running the Connect App on an Android smartphone and I set my notifications to the way you described how yours were and gave it a try and I did receive incoming call notifications just as I usually do.  Maybe this was an issue that has been corrected with an update?  I am running the current version of the app, 6.4.1.  Might verify if you have the most recent version of the app and if not after updating it give it a try setting your notifictions to the way you want them and see if you get the incoming call notification or not.


Hope this helps.

Forum Changes:
Open Wifi Hotspots Northeast Division... See More
Discussion stats
  • 1 reply
  • 0 kudos
  • 2 in conversation