Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,609,367

members

51

online now

1,791,303

discussions

Back to Top

Need help with pin code

Posted by
Visitor
  • Congrats on Posting your first topic!

Member Since: ‎02-20-2017
Posts: 1
Message 1 of 3 (268 Views)

Need help with pin code

I can't connect to my Pandora it says I have a pin but I didn't set up one also with some channels as well
2 REPLIES
Posted by
Service Expert

Member Since: ‎08-02-2013
Posts: 12,548
Message 2 of 3 (250 Views)

Re: Need help with pin code


Floramirez11 wrote:
I can't connect to my Pandora it says I have a pin but I didn't set up one also with some channels as well

That error message likely means that the APPS section of the X1 platform is controlled by a PIN, as well as some rated-content....

"Someone" set up the PIN.   If you are in a multi-user household, did you ask the others residing there?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Gold Problem Solver

Member Since: ‎12-03-2007
Posts: 12,350
Message 3 of 3 (240 Views)

Re: Need help with pin code


Floramirez11 wrote: I can't connect to my Pandora it says I have a pin ...

Please see https://www.xfinity.com/support/cable-tv/x1-errorcode-pandora-invalid-pin/

and https://www.xfinity.com/support/cable-tv/x1-apps-connect-your-comcast-id/ under "Privacy Settings".