Over the last 2 days my wife and I have had several times where we are unable to get email on the Xfinity Connect, with an error message like "Unable to complete request at this time." I've never seen this error before. Is there any known problem?
Same problem here. I powered down and turned off phone. No success with email. I uninstalled and reinstalled app. No success. I phoned xfnity customer service and spoke with a very polite service rep...but no success. I can get onto my email on my samsung android on via the mobile internet, but not via the xfinity app. Then I logged onto my xfinity email account via my laptop and went to the last message which had been opened when the problem began (from a facebook group) and deleted that message and when I went back to my android phone, tah dah...I could access my email via the app. Try going in via a laptop and deleting the last email you were able to open prior to the problem and maybe that will help you...I hope so.
Now the app seems to be working again and I did absolutely nothing to try and fix it the last few hours. Not holding my breath though since it's consistently been going down off and on for 2 days now. Definitely something buggy with the app these last few days (iPhone 7).
Finally got to work. Tried logging out of computer and mobile app, reinstalling app, deleting old emails on computer, and nothing worked. Finally just logged out of other xfinity apps and maybe that was what did the trick.
Same deal here. iPhone 6S, current IOS. Logging off and on seems to fix for awhile. Also no longer seeing an unopened mail count when the app is not open above the icon on the iPhone. Webmail is working fine, so is using Outlook.
What gives? Nothing from anyone at Comcast. I also noticed that when this started over the weekend, the mail layout looked different within the app one time.
Having same problems for a few days. It is now 2/5. I found out that a time sensitive email I thought I sent 4 days ago is sitting in drafts and I was still unable to send as of this morning. I uninstalled and reinstalled the app and now it looks like it has dumped all of my messages from every box and still won't send. This has to be a comcast issue. Hope it is fixed soon and that I can get my emails back.
posted on the other discussion, but hoping that someone from xfinity will actually see this and and answer one of them. so here is my message again: me too, although it connects. driving me nuts to have that come up every time when I try to get mail. using ipad air.
Same problem, for about a week. iPhone 6 and iPad Air 2 running current IOS. Every once in a while the problem seems fixed (more so on the iPad than iPhone), but it is random -- unconnected to rebooting the devices, signing out and back in, etc. -- and never lasts beyond that specific session, i.e., the next time I open the app to check email even if it is just 10 minutes later the problem is back.
Doesn't anyone from Comcast monitor these forums????
I have been having problems retrieving email on both my iPad mini and Samsung Galaxy S7 Edge. The mini hasn't loaded email since 6/26/17. The Samsung would load the inbox but when I try to open an individual email, it times out. I uninstalled and re-installed on my Samsung and now it times out when I try to log in. I am no longer an Xfinity customer (not by choice, moved out of area) - but that was 5 months ago and never an issue before. The message on the phone is - well look at that, it is working! Of course it is, I found the time to figure out what is going on.