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Iphone xfinity connect app not uploading email won't refresh.

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Iphone xfinity connect app not uploading email won't refresh.

Iphone 6 xfinity connect app (v. 6.7.1) not uploading email; won't refresh.  Logging out and back sometimes works.  Powering the Iphone down sometimes works.  My wife's phone and Ipad have had similar problems for the last 6 months.

Official Employee

Re: Iphone xfinity connect app not uploading email won't refresh.

 

stephenlusk, have you tried logging out of the app and then uninstalling it?


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Re: Iphone xfinity connect app not uploading email won't refresh.

Yes I have deleted the app and reinstalled it.  I have also signed out and back in as well as rebooted the phone.  These actions have worked on occasion but don't last.  Is there a way to confirm that the incoming and outgoing mail servers have the right settings on my phone?  I don't have this issue on my laptop.

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