Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,876,107

members

1,479

online

29,482

topics

Top

How do I call us numbers from Vietnam using connect.

New Poster

How do I call us numbers from Vietnam using connect.

I just got the connect app. I was told that I could phone the US from overseas using the app as long as I had wifi. It says that it uses my home phone # so do I dial the numbers as if I'm in the US or do I need to add the international prefix for the US?
Official Employee

Re: How do I call us numbers from Vietnam using connect.

Hi, Ejmep - You can make international calls via Voice2Go feature if you have added the international calling plan with XFINITY. Calling rates depend on the international calling package that you have on your XFINITY Voice home telephone number.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: How do I call us numbers from Vietnam using connect.

I was told that the comcast connect app would let me make international calls free ny using wifi and routing the call through the home phone # listed on my comcast bill.
Official Employee

Re: How do I call us numbers from Vietnam using connect.

That's correct, but you would still need to have the international calling plan added to your account. If you would like us to review your account and get this added, please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify the first and last name of the account holder, the phone number, street address, and the account number associated with your services. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 363 views
  • 0 kudos
  • 3 in conversation