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Email wont load more messages

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Email wont load more messages

I can not load more messages.  When I get to the bottom of the e-mails it says load more messages but it does not work.  How can I fix this? 

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Re: Email wont load more messages

I cannot load more messages on my Xfinity app Galaxy S7 Edge phone, however I can on my tablet. has anybody come up with a solution yet?