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Email forwarding

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Email forwarding

I just opened a second Xfinity account. I have a new Xfinity email address to go along with this account.

 

On my previous account, opened years (decades?) ago, I initiated email forwarding from day one. I chose to delete emails after forwarding. I have seldom visited the old account email inbox.

 

In setting up the new email account through the Xfinity Connect app, I again set up email forwarding (I thought). I immediately tried sending emails to the Xfinity email address. After many minutes, no emails showed up in the inbox of the forwarding address (or in spam).

 

I then turned off the option to delete the emails from the Connect inbox, and sent a few more test emails. These messages showed up in the Connect inbox, but, again, no messages showed up in the inbox of the forwarding address (or in spam). 

 

I have waited two days now, and each test email I send to Connect shows up in the inbox, but nothing gets forwarded.

 

Anybody have this experience? Any ideas?

Service Expert

Re: Email forwarding


tim_earlydawn wrote:

I just opened a second Xfinity account. I have a new Xfinity email address to go along with this account.

 

On my previous account, opened years (decades?) ago, I initiated email forwarding from day one. I chose to delete emails after forwarding. I have seldom visited the old account email inbox.

 

In setting up the new email account through the Xfinity Connect app, I again set up email forwarding (I thought). I immediately tried sending emails to the Xfinity email address. After many minutes, no emails showed up in the inbox of the forwarding address (or in spam).

 

I then turned off the option to delete the emails from the Connect inbox, and sent a few more test emails. These messages showed up in the Connect inbox, but, again, no messages showed up in the inbox of the forwarding address (or in spam). 

 

I have waited two days now, and each test email I send to Connect shows up in the inbox, but nothing gets forwarded.

 

Anybody have this experience? Any ideas?


What happens when you login to the new account within the Xfinity WebMail and create the forwarding rule there?  Does this allow for proper forwarding then?




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I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark a Best Answer!solution Icon
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I am not a Comcast employee.

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New Poster

Re: Email forwarding

When I log in with my old Comcast account info, I get directed to WebMail. When I try to log in to WebMail with the new account info, it changes to Connect. I cannot seem to log into WebMail with the new info.

 

The old account forwards fine, and has for 20 years. Something is wacky with the Connect app.

New Poster

Re: Email forwarding

By the way, your reply was sitting in the Connect inbox for the last 5 days, and it had not forwarded. I only looked in the inbox this AM because of some other issues with gmail. Otherwise, I would not have known you had replied.

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