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Edge & Xfinity Connect Do Not Display Source of E-Mail when hovering curser over sender in list

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Frequent Visitor

Edge & Xfinity Connect Do Not Display Source of E-Mail when hovering curser over sender in list

Xfinity Connect does not display the subject information when opened with the Edge browser but when opened with the Firefox browser it does.  This is critical information that I want to see before opening the E-Mail so that I can determine if the E-Mail is most likely spam.

Accepted Solution

Re: Edge & Xfinity Connect Do Not Display Source of E-Mail when hovering curser over sender in l


ComcastJoeTru wrote:

Hi iwampfler. I can definitely understand your need to be able to view the header information. Since we know this feature is working in Firefox, this isolates the cause of the issue to be Microsoft Edge. Have you since been able to verify you have the most up to date version of this browser? Also, you can try to reset the browser as well. 

 

For more information: Configure Microsoft Edge Settings on Your Computer

 

Please visit: https://www.xfinity.com/support/internet/configure-microsoft-edge-settings/


Today, 11/19/2017, the header information is again available.  Thanks for your concerns.  A cumulative update to Windows 10 was installed recently and may have fixed the issue.

View answer in context
Official Employee

Re: Edge & Xfinity Connect Do Not Display Source of E-Mail when hovering curser over sender in list

Hi iwampfler. I can definitely understand your need to be able to view the header information. Since we know this feature is working in Firefox, this isolates the cause of the issue to be Microsoft Edge. Have you since been able to verify you have the most up to date version of this browser? Also, you can try to reset the browser as well. 

 

For more information: Configure Microsoft Edge Settings on Your Computer

 

Please visit: https://www.xfinity.com/support/internet/configure-microsoft-edge-settings/


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Frequent Visitor

Re: Edge & Xfinity Connect Do Not Display Source of E-Mail when hovering curser over sender in l


ComcastJoeTru wrote:

Hi iwampfler. I can definitely understand your need to be able to view the header information. Since we know this feature is working in Firefox, this isolates the cause of the issue to be Microsoft Edge. Have you since been able to verify you have the most up to date version of this browser? Also, you can try to reset the browser as well. 

 

For more information: Configure Microsoft Edge Settings on Your Computer

 

Please visit: https://www.xfinity.com/support/internet/configure-microsoft-edge-settings/


Today, 11/19/2017, the header information is again available.  Thanks for your concerns.  A cumulative update to Windows 10 was installed recently and may have fixed the issue.

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