Hi Caryn, I too have had this multiple outbound text message problem. I did get through to Comcast customer service and they had me completely delete the app, then they did something on their server side before I reinstalled it. No problem so far, but it's been less than two days since this fix, and the problem in the past was intermittent, so I hope this was my final fix. Maybe this will work for you! Bill S.
It didn't work for me. I've a feeling it might be a WiFi thing....Not that that makes any sense AT ALL as these duplicates often show up in persons devices (from what I've been shown) from minutes up to almost 15 hours after being sent.
I think it's just one of those bugaboos as Comcast doesn't really promote the Connect app much so perhaps they give it minimal technical support.
I guess I won't ask about emoticons not working either!
I DO appreciate your attempt to help me though.
The issues with my account have been escalated to to level persons as I got infuriated and started writing to their executives.