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Connect App error 102902

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On my iPhone 6 I try to call a number from the connectApp but I get the error 102902 (unable to make a call...)
A workaround I tried was instead of placing a regular call, I placed a video call. That changed the dot next to my number from red to green. Then I was able to place regular calls. I hope this helps someone else who struggled with this.
Xfinity please correct this bug in the application!
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That did not work for me. The app is working on my samsung galaxy s6 phone, but not working on my ipad air 2.