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xfinitytv online crashes when viewing Videos on Cinemax and Shotime

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xfinitytv online crashes when viewing Videos on Cinemax and Shotime

When i try and view Hunted on Cinemax or Homeland on Shotime my browser crashes.

 

I am running Windows 7 x64 I have current version of silverlight for x64 and Flash player for x64.

 

I followed the troubleshooting procedures online uninstall, enable drm, and delete the mspr silverlight config file and it still crashes after i reinstall.

 

Please let me know what can be done.

 

Thanks,

 

Orlando

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Official Employee

Re: xfinitytv online crashes when viewing Videos on Cinemax and Shotime


sirslide wrote:

When i try and view Hunted on Cinemax or Homeland on Shotime my browser crashes.

 

I am running Windows 7 x64 I have current version of silverlight for x64 and Flash player for x64.

 

I followed the troubleshooting procedures online uninstall, enable drm, and delete the mspr silverlight config file and it still crashes after i reinstall.

 

Please let me know what can be done.

 

Thanks,

 

Orlando


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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