Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,617

members

1,108

online

36,624

topics

Top

xfinitystream

Regular Visitor

xfinitystream

Keep getting the following message & error when trying to stream:

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356: FatalDrmError)

 

Error happens only with Firefox (Chrome is fine) and I haven't found any message with a solution.

Thanks.

Bronze Problem Solver

Re: xfinitystream


TechRookie wrote:

Keep getting the following message & error when trying to stream:

Sorry, we're having some trouble

XFINITY Stream is not available at the moment. Please try back soon.

(Error ftde.xact.3321.1107296356: FatalDrmError)

 

Error happens only with Firefox (Chrome is fine) and I haven't found any message with a solution.

Thanks.


Is DRM enabled in your FF? Enter aboutreferences#general in address bar and hit enter. Scroll down to "Digital Rights Management" and verify its enabled.

Regular Visitor

Re: xfinitystream

Yes it is.  

Bronze Problem Solver

Re: xfinitystream


TechRookie wrote:

Yes it is.  


Try un/reinstalling flash. Chrome has its own internal version with might explain why chrome works but ff doesn't.

Regular Visitor

Re: xfinitystream

That was the first thing I tried. Still no success.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 4 replies
  • 600 views
  • 0 kudos
  • 2 in conversation