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xfinitystream not working on chromebook

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New Poster

xfinitystream not working on chromebook

I just upgraded my chromebook from an ATOM to a CELERON based laptop. My old chromebook was able to stream without any issue, but now the new one gives a "Flash incompatibility issue". This is the version dump:

 

Google Chrome 59.0.3071.134 (Official Build) (64-bit)
Revision 0
Platform 9460.73.1 (Official Build) stable-channel banon
Firmware Version Google_Banon.7287.313.0
ARC 4176793
JavaScript V8 5.9.211.41
Flash 26.0.0.137 /run/imageloader/PepperFlashPlayer/libpepflashplayer.so

 

Any ideas? It upgraded as soon as I powered up.

Accepted Solution

Re: xfinitystream not working on chromebook

All,

 

We apologize for the issue that you have been experiencing streaming TV when using Chrome. I have heard from your fix team and they have provided some resolutions (see below):

 

  • If you do not have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), quitting the browser, relaunching, and navigating to the home page (https://tv.xfinity.com/) should clear up the issue. 

 

  • If you do have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), try either clearing the browser cache from chrome://settings/clearBrowserData, exit and open Chrome, and navigate to https://tv.xfinity.com/, or exit and open Chrome, navigate to https://tv.xfinity.com/

 

This issue was brought on by a recent update to Google Chrome that changed some of the compatibility requirements for files on pages hit during the login process. This explains why it started occurring outside of any version updates we have released.

 

If you have any further comments or questions, please let us know here. Thanks.

View answer in context
Service Expert

Re: xfinitystream not working on chromebook

I just upgraded my Chrome to 60.




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New Poster

Re: xfinitystream not working on chromebook

Ok,

  Are you able to stream? If so, what platform are you on. I have an ACER chromebook.

 

thx

Problem Solver

Re: xfinitystream not working on chromebook

Google Chrome is 60.3112 ...

 

Flash also updated in last few days.

 

On thing to remember is if the certificates on Flash (your computer or device) don't compare to Comcast's Flash certificate there is "No joy".

Silver Problem Solver

Re: xfinitystream not working on chromebook

Administrator
Administrator

Re: xfinitystream not working on chromebook

All,

 

We apologize for the issue that you have been experiencing streaming TV when using Chrome. I have heard from your fix team and they have provided some resolutions (see below):

 

  • If you do not have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), quitting the browser, relaunching, and navigating to the home page (https://tv.xfinity.com/) should clear up the issue. 

 

  • If you do have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), try either clearing the browser cache from chrome://settings/clearBrowserData, exit and open Chrome, and navigate to https://tv.xfinity.com/, or exit and open Chrome, navigate to https://tv.xfinity.com/

 

This issue was brought on by a recent update to Google Chrome that changed some of the compatibility requirements for files on pages hit during the login process. This explains why it started occurring outside of any version updates we have released.

 

If you have any further comments or questions, please let us know here. Thanks.




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Please post so people with similar questions may benefit.
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Mark the Best Answer!solution Icon