Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,717

members

57

online now

1,955,054

discussions

Top

xfinitystream error 3300.4259876

New Poster

xfinitystream error 3300.4259876

any ideas why error 3300.4259876 occurs within a brower immediately after streaming starts.

the xfinity service seems pretty useless if it can only be used in front of a tv.

and the answer can not be to add another app to a device, phone, computer

Administrator
Administrator

Re: xfinitystream error 3300.4259876

@chilltech

 

We apologize for the inconvenience you have experienced when using the XFINITY Stream website. We are happy to investigate this further. Can you please provide me with the details about the browser version and device you were using when you received this error? Also, is this same issue occurring when you try other browsers? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark the Best Answer!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
Please post publicly so people with similar questions may benefit.
Was your question answered? Mark the Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark the Best Answer!solution Icon
New Poster

Re: xfinitystream error 3300.4259876

I am having the same issue. Here are the diagnostics:

Build number
448
OS
Mac OS 10.12
Browser
Firefox 57.0
Flash version
28.0.0
Status
in home
Entitlements
clinear, tve-linear, tve-vod, cdvr, est, cvod
Last fingerprint
cloudtv_web_polymer_4.8.0_prod_1516407123929_57896
Stream provider
primetime
Video ID
vod/item/ComcastTitleVI/comedycentral.comXPTL0000000000728839-XPMV0000000000728839/
Media ID
comcast:mediarogram:account:guid:7353415421095503112:ComcastTitleVI:comedycentral.comXPTL0000000000728839-XPMV0000000000728839
Error code
player.3300.4259876
Error description
Error aux info
http://ccr.col-jitp2.xcr.comcast.net/omg08/38/513/12_11_2017_cmdy_periods102hd_hdd4_LVLH07.m3u8
Video Provider
Comedy Central
Video Source
s:VodItem
Video Title
Divorce
 
Official Employee

Re: xfinitystream error 3300.4259876

Hi mrsmcneal, 

 

Can you please try using the Chrome browser and let us know if you get the same error? 





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: xfinitystream error 3300.4259876

are you saying comcast will not support firefox? why would I want to use chrome when they have a horrible reputation for lack of any security. I have 4 macs and 4 pcs and firefox works on the pcs just fine. there is no way in heck I am switching to chrome, thanks for nothing

Official Employee

Re: xfinitystream error 3300.4259876

@Proud2BNAmerica - We ask to try different browsers in order to narrow down the issue. In some cases, the issue could be a browser specific. We do support Firefox (latest version) and will continue to do it. Please let me know if you have any questions. 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: xfinitystream error 3300.4259876

I have this same issue.  I've been able to stream using Safari, unable to stream on either Firefox or Chrome.

Official Employee

Re: xfinitystream error 3300.4259876

@gosansei - Hi, there! Could you please provide the information about iOS, Firefox, and Chrome versions? Thank you!




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: xfinitystream error 3300.4259876



@ wrote:

@gosansei - Hi, there! Could you please provide the information about iOS, Firefox, and Chrome versions? Thank you!


I will but then you guys have to promise to actually do something about it... so sick of this problem.
Streaming works on chrome and safari for me but not Firefox, I like many others only use Firefox for its security so you guys should really think about taking an afternoon and figuring this out.
Build number
480
OS
Mac OS 10.13
Browser
Firefox 58.0
Flash version
28.0.0
Status
away from home
Entitlements
cvod, tve-linear, est, clinear, tve-vod
Last fingerprint
cloudtv_web_polymer_4.8.1_prod_1518295646126_51714
Stream provider
primetime
Video ID
tve/video/ODOL_Turner-TRUE1001311800010248/
Media ID
comcast:tve:vod:guidDOL_Turner-TRUE1001311800010248
Stream ID
JxmYJvdJtLTc
Error code
player.3300.4259876
Error description
Error aux info
http://link.theplatform.com/s/P_bgCC/JxmYJvdJtLTc?format=redirect
Video Provider
truTV
Video Source
TveVideo
Video Title
Guilty as Charged
 


 

Regular Visitor

Re: xfinitystream error 3300.4259876

Build number
480
OS
Mac OS 10.13
Browser
Firefox 58.0
Flash version
28.0.0
Status
in home
Entitlements
tve-vod, cvod, est, clinear, cdvr, tve-linear
Last fingerprint
cloudtv_web_polymer_4.8.1_prod_1518562983378_14662
Stream provider
primetime
Video ID
tvgrid/listing/2006424102132300109/detail/?channelId=8929995778237401104
Stream ID
tag:xfinitytv.comcast.net,2013:channel-station:5608086763860174117:chNum:787:callSign:MSNBC#stream:format:HLS
Error code
player.3300.4259876
Error description
Error aux info
http://ccr.linear-nat-pil-red.xcr.comcast.net/MSNBC_HD_NAT_18292_0_8348966700753924163.m3u8?format=r...
Video Provider
787 MSNBC
Video Source
TVListingDetail
Video Title
Airdate: 2/13
 
Official Employee

Re: xfinitystream error 3300.4259876

gosansei and comcst_is_hell, please send me a private message with your full name and phone number so I can reach out to the Stream team regarding the specs you've sent. 

 

KenF




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon