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xfinity tv web site flipping pc tv signal setting from 4 to 2

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xfinity tv web site flipping pc tv signal setting from 4 to 2

xfinity web site keeps flipping my channel setting from 4 to 2 for selecting a tv station on my pc and have to revert back to the remote to change stations. have to wait around a few days for the box to to come up to select 2 or 4!!!! no instruction on how to reset back to 4!!!!!!

 

                                                                  not to happy customer

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