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xfinity tv online will not play

Frequent Visitor

xfinity tv online will not play

I have been having problems loading videos on xfinity tv online for the past couple of days and I've tried everything to fix it but they haven't worked. It shows the tv rating and never loads and recently I've had a problem with youtube not loading either and I'm not sure what the problem is.

Silver Problem Solver

Re: xfinity tv online will not play

Hello,

Please tell us in more detail what is the problem.

What error message are you getting?

What shows are you trying to watch?

Have you tried updating all your programs to run the video?

Frequent Visitor

Re: xfinity tv online will not play

There is no error message, the tv rating pops up and it stays there and the video won't load.

I've clicked on everyshow and the same thing happens. I've tried storage wars and american restoration/

I've uninstalled adobe flash and reinstalled it and it didn't work.

Silver Problem Solver

Re: xfinity tv online will not play

Hello,

See if this will help you.

I am trying to play a video but it is not starting

 

If a video is not playing, please go to our Help page and make sure that your computer meets the minimum requirements and that you have tried all the troubleshooting steps that our on this page:

 

http://xfinitytv.comcast.net/help/technical-support/xfinity-tv-player

 

If you have followed all the steps on this page and videos are still not working for you, Post a new topic and include the following information:

 

- go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in your new created topic

-a link to the video you are trying to watch

-What is happening when trying to watch a video? Be as specific and detailed as possible.

-Even though this video is not working, are any other videos working?

 

Frequent Visitor

Re: xfinity tv online will not play

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 25 My Map ID: 18 My Persona ID: 11152 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Queue setup: True Facebook Queue Syncing: False Facebook Connect: False My public IP address: 24.125.144.180 My operating system: Windows - Undefined My web browser: Chrome 27 - Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/27.0.1453.110 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20125.0 My Flash version: 11.7.700 Javascript: Enabled Cookies: Enabled (1713 Bytes). Time Information My Clock Time: Fri Jun 14 2013 21:11:14 GMT-0400 (Eastern Daylight Time) Server Clock Time: Invalid Date

My Account Information In Home Authenticated: False Primary Account: True Provider Codes: Cy, Cd, Cf, Dm, Cg, Df, Cu, Eh, Bw, By, At, Bs, Ct, Cs, Dr, Bl, Dy, Bo, Cj, K, Dg, Bn, Bq, Ce, Dx, Dc, Do, Da, Bv, B, El, Di, Cx, De, Ds, D, Ci, A, Cn, Ea, Cb, Ch, Co, Dp, Cc Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: False
 
Frequent Visitor

Re: xfinity tv online will not play

This is an issue for me as well. I tried it on Internet Explorer, Google Chrome, and Firefox. I've deleted all history and cookies. I've reset all browsers back to default (factory) settings. I've disabled all extensions on all browsers. I've "turned off" my parental controls. I even tried it with parental controls on but allowing all channels. My flash player is up to date. I have all current Windows updates installed. I'm running Windows 7 64-bit and Fedora Linux. I even tried using Internet Explorer 32-bit. It just gets stuck on the following; 

This video is rated TV-MA.

The following program is intended for mature audiences only.

Manage Parental Controls

 

It wont get past this page. I've tried it on multiple videos. This happened while trying to watch The Walking Dead. Please fix this ASAP Comcast!!!!!!! You might lose a few customers . Right now I'm on Linux and it's happening as well. Here's more information with the computer I'm currently using;

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: False My Conroller ID: Unknown My Map ID: Unknown My Persona ID: 7569 My myDVR Manager Status: Not Installed My Set Top Box Names: Not Installed My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: (personal) My operating system: Linux - Undefined My web browser: Chrome 33 - Mozilla/5.0 (X11; Linux X86_64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/33.0.1750.152 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: Unknown My Flash version: 12.0.0 Javascript: Enabled Cookies: Enabled (1678 Bytes). Time Information My Clock Time: Tue Apr 01 2014 16:18:39 GMT-0700 (PDT) Server Clock Time: Tue Apr 01 2014 16:18:39 GMT-0700 (PDT)

New Poster

Re: xfinity tv online will not play

Did anyone find a solution???

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