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I have been having problems loading videos on xfinity tv online for the past couple of days and I've tried everything to fix it but they haven't worked. It shows the tv rating and never loads and recently I've had a problem with youtube not loading either and I'm not sure what the problem is.
Please tell us in more detail what is the problem.
What error message are you getting?
What shows are you trying to watch?
Have you tried updating all your programs to run the video?
There is no error message, the tv rating pops up and it stays there and the video won't load.
I've clicked on everyshow and the same thing happens. I've tried storage wars and american restoration/
I've uninstalled adobe flash and reinstalled it and it didn't work.
See if this will help you.
I am trying to play a video but it is not starting
If a video is not playing, please go to our Help page and make sure that your computer meets the minimum requirements and that you have tried all the troubleshooting steps that our on this page:
If you have followed all the steps on this page and videos are still not working for you, Post a new topic and include the following information:
- go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in your new created topic
-a link to the video you are trying to watch
-What is happening when trying to watch a video? Be as specific and detailed as possible.
-Even though this video is not working, are any other videos working?
This is an issue for me as well. I tried it on Internet Explorer, Google Chrome, and Firefox. I've deleted all history and cookies. I've reset all browsers back to default (factory) settings. I've disabled all extensions on all browsers. I've "turned off" my parental controls. I even tried it with parental controls on but allowing all channels. My flash player is up to date. I have all current Windows updates installed. I'm running Windows 7 64-bit and Fedora Linux. I even tried using Internet Explorer 32-bit. It just gets stuck on the following;
This video is rated TV-MA.
The following program is intended for mature audiences only.
Manage Parental Controls
It wont get past this page. I've tried it on multiple videos. This happened while trying to watch The Walking Dead. Please fix this ASAP Comcast!!!!!!! You might lose a few customers . Right now I'm on Linux and it's happening as well. Here's more information with the computer I'm currently using;