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xfinity tv iPad app and AnyPlay

New Poster

xfinity tv iPad app and AnyPlay

Received the AnyPlay device today, got it all hooked up, but the infinity tv app on the new ipad doesnt work.

 

a popup error happens almost immediately as soon as the Sign In button is clicked.

 

Request Error

An unknown error has occured during this request. Please try again.

 

Deleted and reinstalled app. deleted app, rebooted ipad, installed app, still get the same error.

 

So AnyPlay is useless...

 

 

Tags (1)
New Poster

Re: xfinity tv iPad app and AnyPlay

I cannot log into the ipad app either!!!

New Poster

Re: xfinity tv iPad app and AnyPlay

im having the same problem cant log in and getting the pop up message

Official Employee

Re: xfinity tv iPad app and AnyPlay

Hi all,

 

I am sorry but we were having some issues on our end between roughly 9:30 PM EST and 11:30 PM EST.

 

If it was not working last night, please try again now.

 

If you have tried it and are still having issues, please try uninstalling the app and then try installing it again.

 

Sorry for the inconvenience,

Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: xfinity tv iPad app and AnyPlay

I have the any play device, I have done all kinds of troubleshooting with the tip and on the chat, and live calls. I have had the device a week and all I get is we can not connect to your device. Slats person I spoke with logged a ticket 3. Days ago and said I will get a call, still waiting for that call.

Cable Expert

Re: xfinity tv iPad app and AnyPlay

bacboo

 

Please email to the Comcast Cares Team at we_can_help@cable.comcast.com and explain your AnyPlay issues.  They will get the right local people involved.

 

Rarely Comcast will actually call you back.

 

I have zero issues with my AnyPlay device.  Are you using Android or IOS?




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Frequent Visitor

Re: xfinity tv iPad app and AnyPlay

I am using a Apple  IPad. I have tried everything including re-installing. I was told I might have a bad box.

Frequent Visitor

Re: xfinity tv iPad app and AnyPlay

Tried moving the Internet cable to port now on the gateway and now it is working great. I had it in port 3 on the gateway to start with. Lesson learned.

Frequent Visitor

Re: xfinity tv iPad app and AnyPlay

Moved to port 1.