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xfinity tv app for iphone or mac computer

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xfinity tv app for iphone or mac computer

My DVR is 59% full but when I remotely access it using the xfinity tv app for iphone or on my mac, it says that DVR is 15% full and only has the most recent recordings and is missing most of what I have recorded. What is the problem?

Service Expert

Re: xfinity tv app for iphone or mac computer


lynnteller wrote:

My DVR is 59% full but when I remotely access it using the xfinity tv app for iphone or on my mac, it says that DVR is 15% full and only has the most recent recordings and is missing most of what I have recorded. What is the problem?


Are you located in an area that has CLOUD recording available to you?

 




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Re: xfinity tv app for iphone or mac computer


lynnteller wrote:

My DVR is 59% full but when I remotely access it using the xfinity tv app for iphone or on my mac, it says that DVR is 15% full and only has the most recent recordings and is missing most of what I have recorded. What is the problem?


   There is no problem, once cloud dvr is activated only new recordings will be relfected in the app and website.  Any previously recorded program will only be available on your X1 Devices.   





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