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xfinity player

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xfinity player

i am trying to watch a tv series on the computer and when i do it says that i need to download the new xfinity player.  How do i do that? 

 

 

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Official Employee

Re: xfinity player


juliemoore wrote:

i am trying to watch a tv series on the computer and when i do it says that i need to download the new xfinity player.  How do i do that? 

 

 


What TV show are you trying to watch? Please post the link.

 

Also, please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: xfinity player

I too am having the same problem

 

 

My Device Information My Zip Code: 01860 My Cable Provider: Comcast Amesbury Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.24.156.233 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; AlexaToolbar/amzni-3.0; Tablet PC 2.0; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

 

Official Employee

Re: xfinity player


theirwin3 wrote:

I too am having the same problem

 

 

My Device Information My Zip Code: 01860 My Cable Provider: Comcast Amesbury Digital My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: True Facebook Queue Syncing: false Facebook Connect: False My public IP address: 76.24.156.233 My operating system: Windows - Windows NT 6.1 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; AlexaToolbar/amzni-3.0; Tablet PC 2.0; .NET4.0E) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: Unknown My flash version: 11.1 r102 Javascript: enabled Cookies: enabled

 


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Also, what videos are you trying to watch?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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