Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




xfinity online not loading any video

New Poster

xfinity online not loading any video

No episode/movie is loading on xfinity tv online. It just says loading video with the show name and underneath the three loading dots, but never actually loads the video.


Java is enabled.


Please help, thanks. 

Bronze Problem Solver

Re: xfinity online not loading any video

They are Flash video.  Do you have Abobe flashplayer installed as plugin for browser

New Poster

Re: xfinity online not loading any video

For over two weeks I have been having the same exact problem. No video will load. I called your service dept. and was told that you know of the problem and are working to fix it but did not say when. I unistalled Adobe Flashplayer and reinstalled it so this is not the answer try another one. I am seriously thinking of getting Direct TV. Before Comcast I have had Direct TV since the conception of their company and never had a problem.

Discussion stats
  • 2 replies
  • 0 kudos
  • 3 in conversation