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xfinity for you

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xfinity for you

won't connect to x-1 box.  just get setup login screen but can't login.  is this a known issue?

 

Service Expert

Re: xfinity for you


rustykitchak wrote:

won't connect to x-1 box.  just get setup login screen but can't login.  is this a known issue?

 


If this is a self-install, check to ensure all connections are tight to all boxes and splitters.  X1 requires higher signal levels than legacy cable.  If this continues call the dedicated X1 support line at 877-896-8678 and begin the troubleshootng process with the CSR.


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