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xfinity.com wrongly states that BBC America is not part of my subscriptions

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xfinity.com wrongly states that BBC America is not part of my subscriptions

http://xfinitytv.comcast.net says, "BBC America is not part of your subscriptions. In order to watch Ripper Street, you need a subscription to BBC America."  However, I watched Ripper Street on my computer last week, and I have BBC America playing on my television right now.

 

Why am I getting this error message?  How do I resolve the problem?

Official Employee

Re: xfinity.com wrongly states that BBC America is not part of my subscriptions

I sent you a private message explaining your next steps.

 

- Dan




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