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xfinity app on iPad - showtime has only "scream" movie available

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xfinity app on iPad - showtime has only "scream" movie available

Hi, can you tell why showtime on xfinity app for iPad is all gone? only thing available is SCREAM movie Please help/fix

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Official Employee

Re: xfinity app on iPad - showtime has only "scream" movie available


Marian123 wrote:

Hi, can you tell why showtime on xfinity app for iPad is all gone? only thing available is SCREAM movie Please help/fix


This is an issue that our team is looking into now. I will update you when it is resolved.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: xfinity app on iPad - showtime has only "scream" movie available

Are you still having this issue?

 

If so, open the app and then force quit.

 

To force quit while in an app:

 

1. Press and hold the sleep/wake button on the top of your iPad until the red slider appears (like if you were about to turn the whole iPad off). 

 

2. Let go of the sleep/wake button

 

3. Hold down home button until app exits to homescreen

 

Now reopen the app and all the Showtime videos should appear.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Mark it as a solution!solution Icon
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