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xfinity TV (online) does not allow me to watch channels that I'm subscribed to.

New Poster

xfinity TV (online) does not allow me to watch channels that I'm subscribed to.

Although I've used the service many times, when I click on a show for channels I know I'm subscribed to (i.e. TBS...who doesn't have TBS); its asking me to upgrade my subscription.

 

Please advise

 

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Official Employee

Re: xfinity TV (online) does not allow me to watch channels that I'm subscribed to.


Juniorkim wrote:

Although I've used the service many times, when I click on a show for channels I know I'm subscribed to (i.e. TBS...who doesn't have TBS); its asking me to upgrade my subscription.

 

Please advise

 


Is TBS working on your TV?

 

Is any other similar stations like Comedy Central or TNT working?

 

Are you signed in?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: xfinity TV (online) does not allow me to watch channels that I'm subscribed to.

I am having the same problem.

New Poster

Re: xfinity TV (online) does not allow me to watch channels that I'm subscribed to.

I am having the same issue. I've been watching HBO online all day and im the middle of an episode it gave me the orange key stating I need to subscribe to HBO.  And YES I AM SIGNED IN.  I even signed out and signed back in.

Official Employee

Re: xfinity TV (online) does not allow me to watch channels that I'm subscribed to.

Hi all,

 

Try deleting your cookies and cache and then try again. Many times, old data in your browser can conflict with videos from playing on XFINITYTV.com.

 

Are the channels you are trying to watch working on your TV?

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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Mark it as a solution!solution Icon
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