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xfin player not giving my right subscriptions... :-(

Regular Visitor

xfin player not giving my right subscriptions... :-(

I tried linking my dvr to this samsung galaxy tab and it crashed everytime. That being said i also cannot access channels i have subscribed to. Hbo cinemax streampix... I get the orange keys :'(
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Official Employee

Re: xfin player not giving my right subscriptions... :-(


flogo2003 wrote:
I tried linking my dvr to this samsung galaxy tab and it crashed everytime. That being said i also cannot access channels i have subscribed to. Hbo cinemax streampix... I get the orange keys :'(

Is HBO, Cinemax, and Streampix working on your TV and On Demand?

 

Are these networks working on XFINITY.com/tv?

 

These are not permanent solutions but will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Regular Visitor

Re: xfin player not giving my right subscriptions... :-(

Yes they work at home and on demand just not on the tablet. May have something to do with moving. Old account has nothing on it. Maybe
Official Employee

Re: xfin player not giving my right subscriptions... :-(


flogo2003 wrote:
Yes they work at home and on demand just not on the tablet. May have something to do with moving. Old account has nothing on it. Maybe

Try uninstalling the app and then install it again. This should clear up any account issue the app is having.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Regular Visitor

Re: xfin player not giving my right subscriptions... :-(

Still same error :'(
Official Employee

Re: xfin player not giving my right subscriptions... :-(


flogo2003 wrote:
Still same error :'(

You should have a new account number from your new account. Can you private message me it so i can further look into your account?

 

User CCCarole has wrote step-by-step instructions on how to send and read private messages:

 

At the top of each Forum page you will see a small white envelope. This is the icon for Private Messages, referred to as ‘PM’s’.  A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public viewing the Forums.

  

The white envelope turns to yellow when you receive a PM. 

 

To open a PM to read it, double click on the yellow envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message.  You can also access this area by clicking on the Username in a Thread or post.  By default, Private Messages are enabled.  You can disable this feature in My Settings>Preferences> Private Messenger.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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