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xFinity Stream TV Website and Apps now count towards 1TB data plans?

Contributor

xFinity Stream TV Website and Apps now count towards 1TB data plans?

From: https://www.xfinity.com/support/internet/data-usage-what-counts-towards-my-data-plan/

 

"For example, all Internet-based video streaming and download services, including Internet-delivered programming available through www.xfinity.com/stream and XFINITY apps, is included in the calculation of monthly usage. XFINITY TV and XFINITY Voice services that are not delivered over the Internet and are not received by you using your XFINITY Internet service do not count."

 

A few months ago, I believe this wasn't the case.  When did Comcast start charging data for StreamTV?


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Official Employee

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?


Littlesender wrote:

From: https://www.xfinity.com/support/internet/data-usage-what-counts-towards-my-data-plan/

 

"For example, all Internet-based video streaming and download services, including Internet-delivered programming available through www.xfinity.com/stream and XFINITY apps, is included in the calculation of monthly usage. XFINITY TV and XFINITY Voice services that are not delivered over the Internet and are not received by you using your XFINITY Internet service do not count."

 

A few months ago, I believe this wasn't the case.  When did Comcast start charging data for StreamTV?


Sorry for any confusion (lawyer language!). There are 2 types of content available via the Stream TV portal and apps.  The content that is only available to watch while connected to your home network does NOT count against any data usage plans in effect (it is deliver over the Comcast managed network - not the Internet).  This includes your full channel lineup (same channel numbers as on your TV) and the same On Demand content you watch on your set-top box.

 

The content which is labeled "TV Go" which can be watched anywhere in the USA does count against data usage because it is delivered over the Internet.  There are a bit over 200 "TV Go" live channels (depending on your subscription package) and a large overlap with the "in-home" On Demand. There is also some content which is only available via "TV Go" such as ESPN3 and some On Demand shows. Just look for the "TV Go" badge on the content of the "Data charges may apply" overlay as the video starts up.

 

But don't worry too much, 1TB is enough to watch 600-700 hours of HD content for most content and connection speeds.  With the old "TV Go" website and apps, we only offered the "Data charges may apply..." type of content.

 

Hope this clears up the confusion.

 

-ComcastDan


All Replies
Official Employee

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?


Littlesender wrote:

From: https://www.xfinity.com/support/internet/data-usage-what-counts-towards-my-data-plan/

 

"For example, all Internet-based video streaming and download services, including Internet-delivered programming available through www.xfinity.com/stream and XFINITY apps, is included in the calculation of monthly usage. XFINITY TV and XFINITY Voice services that are not delivered over the Internet and are not received by you using your XFINITY Internet service do not count."

 

A few months ago, I believe this wasn't the case.  When did Comcast start charging data for StreamTV?


Sorry for any confusion (lawyer language!). There are 2 types of content available via the Stream TV portal and apps.  The content that is only available to watch while connected to your home network does NOT count against any data usage plans in effect (it is deliver over the Comcast managed network - not the Internet).  This includes your full channel lineup (same channel numbers as on your TV) and the same On Demand content you watch on your set-top box.

 

The content which is labeled "TV Go" which can be watched anywhere in the USA does count against data usage because it is delivered over the Internet.  There are a bit over 200 "TV Go" live channels (depending on your subscription package) and a large overlap with the "in-home" On Demand. There is also some content which is only available via "TV Go" such as ESPN3 and some On Demand shows. Just look for the "TV Go" badge on the content of the "Data charges may apply" overlay as the video starts up.

 

But don't worry too much, 1TB is enough to watch 600-700 hours of HD content for most content and connection speeds.  With the old "TV Go" website and apps, we only offered the "Data charges may apply..." type of content.

 

Hope this clears up the confusion.

 

-ComcastDan

Contributor

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?

A tip is .. if it says  IN-HOME for the program you are streaming using the Xfinity Stream App. it does NOT count towards data.  If it says TV GO in that little box , it DOES count . So you can watch On Demand programs in binge mode using the xcfinity stream app on a mobile and as long as it says IN HOME.. its NOT using your data limits. But always good to check as CC do tend to change the rules when we are not looking.

New Poster

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?

Where does one find this 'TV Go badge'? In browsing live TV and on-demand content on tv.xfinity.com I see no indicator as to which content is included in the monthly cap or "free".

 

The FAQ at https://www.xfinity.com/support/cable-tv/live-tv-streaming/ is also not clear. How do I discern between content that will/won't count against my data usage? This is extremely vague and misleading to consumers.

 

Will live TV and/or XFINITY On Demand streaming on the XFINITY Stream app or XFINITY Stream portal count against my XFINITY Internet data usage plan?
When you are in your home and connected to your in-home XFINITY network, streaming video to the XFINITY Stream app and portal is an in-home cable service delivered over Comcast's managed cable network, not over the Internet, so it will not count towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming through the XFINITY Stream app, that programming is delivered over an Internet or mobile connection and will count towards any usage thresholds that may apply.

Official Employee

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?


ElJuggernaut wrote:

Where does one find this 'TV Go badge'? In browsing live TV and on-demand content on tv.xfinity.com I see no indicator as to which content is included in the monthly cap or "free".

 

The FAQ at https://www.xfinity.com/support/cable-tv/live-tv-streaming/ is also not clear. How do I discern between content that will/won't count against my data usage? This is extremely vague and misleading to consumers.

 

Will live TV and/or XFINITY On Demand streaming on the XFINITY Stream app or XFINITY Stream portal count against my XFINITY Internet data usage plan?
When you are in your home and connected to your in-home XFINITY network, streaming video to the XFINITY Stream app and portal is an in-home cable service delivered over Comcast's managed cable network, not over the Internet, so it will not count towards your XFINITY Internet monthly data usage. If you watch any TV Everywhere programming through the XFINITY Stream app, that programming is delivered over an Internet or mobile connection and will count towards any usage thresholds that may apply.


We will automatically select the in-home version of content if it is available for the selected program and you are in your home, connected to your home XFINITY network. This is a fairly new feature which is available in Settings (looks like a gear icon) and called "Best Option to Watch". If you prefer, you can turn this off and select from the various options within On Demand. Typically, the ones near the bottom of the list will have a "TV Go" badge (similar in size to an HD badge).

 

For the Live TV channels, the "TV Go" versions are at the bottom of the list.  You can use the "Find" (search) feature at the top of the Live TV section and type in "CNN" or "FOX" and you will see that there are multiple choices available.  Again, the TV Go versions are usually near the bottom of the list.

 

With "Best Option to Watch" turned on, we will automatically play the in-home version when we can. For customers with X1 Cloud DVR, we'll play the DVR recording if available (in-home this also doesn't count against data usage).

 

Finally, any time we play a version which is "TV Go" there is a text overlay on the video screen at show/movie startup that says "TV Go. Accessing the Internet. Data charges may apply".


If you are concerned about your data usage, you can view your status here: https://dataplan.xfinity.com/

 

-ComcastDan

New Poster

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?

Thanks Dan, it seems maybe I'm doing something wrong, or maybe there's something wrong with my account.

 

If I do as you suggest and search for "CNN" I see different options, some with the tiny TV Go logo, some without.

 

If I try to watch e.g. Outlander on Starz, I do no see the "tv go" logo in the listings, but when I start an episode I do see the "accessing the internet. Data charges may apply." message.

 

If I go to live tv and search for MLB network, there is no TV GO icon next to any of the listings, but if I try to watch, I get the message "To watch MLBHD, you'll need to connect to your home WiFi."

 

Not sure why this comes up, I am definitely connected to my home wifi network.

 

Lastly, if I try to check my usage using the link you provided, it takes me to the "Devices" page on my account, and all I see are my two X1 boxes, there is no internet usage or cable modem shown. I just had service activated about a week ago does it take a while for things to "sync up"? Maybe this is why things aren't working as expected?

 

Thanks!

 

 

Regular Visitor

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?

what to i do to start doing the stream????? HOW do i set up or whatever??? 

New Poster

Re: xFinity Stream TV Website and Apps now count towards 1TB data plans?

All of this information seems sorely out of data. I have signed up for the Xfinity Stream option/package that includes blast internet + streaming for a monthly fixed price and contracted duration. Today I received notification that I have used 90% of my alotted data which is directly related to the streaming service of a combination of live TV, cloud DVR recordings, and streaming favorite channels/past shows. I never see any indication of TV GO or any warnings indicating it will count towards data usage or any other warnings. Had I been made aware of the impact to the alotted data usage I would have understood the impractability of the signing up for this as a TV delivery method. A call to customer service was unhelpful and they were very adament that using the Xfinity Streaming app even with teh subscription as primary content delivery was no different than using any other TV app such as DirectTV Now, Hulu, Sling, etc. This is very disconcerting becuase it is, in fact different given I have a packaged offering for both together. For certain, Direct TV Now streaming on AT&Ts network does not count against data usage which is logical to me. Why would a company marketing and providing the streaming service AND the digital content delivery method which is internet connectivity have one count against the other. This seems to discourage use of the streaming service; or, if taking a scenical viewpoint, using this to double dip into customer's wallets. 

 

Of course, I could just switch service providers or add unlimited data for $50 more. IF the latter, this puts the cost back into the realm of my satelite provider so I could just switch back to them and, given the better features and reliabilty they offer, maybe this is the right choice at this point. After being a Comcast internet customer for the past 10 years or so, I would truly like to avoid this step but if given no option....