Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,426

members

50

online now

1,954,926

discussions

Top

x1 TV app worked and no longer does

Contributor

x1 TV app worked and no longer does

Last week I spoke with comcast to straighten out billing issues for and updated package.  Still have the X1 package and TV app worked until the weekend.  Now, three long phone call later, it still is not working.  I am not sure if app related, billing related, or network related...anyone have any idea?

 

I have done all the deleting of app on multiplle devices and power cycling the x1 DVR and routers multiple times.

 

 

Official Employee

Re: x1 TV app worked and no longer does


JSBRENTWOODTN wrote:

Last week I spoke with comcast to straighten out billing issues for and updated package.  Still have the X1 package and TV app worked until the weekend.  Now, three long phone call later, it still is not working.  I am not sure if app related, billing related, or network related...anyone have any idea?

 

I have done all the deleting of app on multiplle devices and power cycling the x1 DVR and routers multiple times.

 

 


  Are yuo still having issues, your account is set up correclty with the cloud dvr codes.   Did you try the TV website? xtv.comcast.net?





Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: x1 TV app worked and no longer does

Thanks for your reply. Level II support called yesterday and it was determined that the "rate code for cloud services" was entered properly. Once I called
Billing with that info they (after a little back and forth) where Abe to rectify

Working just fine now! Thanks again for your follow through

Best
John
Discussion stats
  • 2 replies
  • 290 views
  • 0 kudos
  • 2 in conversation