Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,621

members

1,056

online

36,625

topics

Top

windows 10 version 1709

New Poster

windows 10 version 1709

After downloading Windows 10 update version 1709, Xfinity Stream no longer works on either Microsoft Edge or Firefox browsers. Error message saying Adobe Flash is turned off when it isn't.  Flash works on other streaming sites on both Microsoft Edge and Firefox browsers.  Any clues other than go back to older Windows version? Thanks.

Problem Solver

Re: windows 10 version 1709

I just checked the Windows 10 update site. There hasn't been a offical Adobe Flash update since middle of November. Latest updates in December did not include one yet.

Official Employee

Re: windows 10 version 1709

Hi toti1. Can you please tell us which web browser you are using when you encounter this error? Also, have you tried a different browser? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Problem Solver

Re: windows 10 version 1709


toti1 wrote:

After downloading Windows 10 update version 1709, Xfinity Stream no longer works on either Microsoft Edge or Firefox browsers. Error message saying Adobe Flash is turned off when it isn't.  Flash works on other streaming sites on both Microsoft Edge and Firefox browsers.  Any clues other than go back to older Windows version? Thanks.


There were new updates for Edge on Windows 10 today 12/12/17. They included one for Adobe Flash.

 

After doing the updates let us know if things are working now.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 392 views
  • 0 kudos
  • 3 in conversation